Expanding your telecommuter workforce may have a significant effect on network architecture, security, and company workflows. Progent has two decades of experience assisting SMBs to design, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Raleigh company to select the appropriate technologies and adhere to best practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum value. Progent can provide services ranging from on demand guidance for helping you over challenging IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can assist Raleigh, North Caroline organizations to with any aspect of creating a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

IP Voice Solutions for an At-Home Workforce
Expanding the company PBX system to include telecommuters is vital to maintaining an effective at-home workforce. A broad range of cloud-based digital PBX products are popular with small and mid-size businesses to support remote users. Many enterprises depend on Cisco's modern or legacy products for VoIP solutions. Progent can assist organizations of any size to plan or tune a remote VoIP service that delivers the flexibility, convenience and security required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help businesses tune their current Cisco VoIP systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony capabilities to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia software used across the network. CUCM supports other combined media services like messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager expertise, visit Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help you to support your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other legacy IP voice products, refer to CallManager consulting services.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients working outside the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your WAN architecture to support these VoIP solutions and provide on-demand configuration and troubleshooting expertise.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Raleigh, North Caroline organization, phone 1-800-993-9400 or visit Contact Progent.