Enlarging your remote workforce may have a major impact on IT architecture, security/compliance, and corporate processes. Progent has two decades of background helping businesses of all sizes to design, configure, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Virginia Beach company to pick the appropriate technologies and follow leading practices in building and operating a safe virtual solution for teleworkers that promotes teamwork and delivers top business value. Progent can provide support services that go from as-needed expertise for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Virginia Beach, Virginia companies to succeed with any aspect of creating a high-performing telecommuting environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and unified management.

Help Desk Support for Teleworkers
A fast, organization-wide changeover to a telecommuter business model, which could be driven by a pandemic or as an element of a disaster recovery process, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Support Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote technical support experts along with enterprise-class trouble ticketing and follow-up technology to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from help requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or revise the status of their active trouble tickets, add details, and upload screenshots and attachments. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service enables your business to expand your existing Help Desk organization by sharing responsibilities for Support Desk support services seamlessly between your regular support organization and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Call Center Supplementation Services can enable your business to deliver world-class technical support to your telecommuters, go to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient work-from-home environment for your Virginia Beach, Virginia organization, phone 1-800-993-9400 or go to Contact Progent.