Londrina At Home Workers Integration Consulting and Support

Expanding your telecommuter workforce can have a significant effect on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Londrina organization to pick the right tools and adhere to leading practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent offers support services that go from on demand expertise for getting you over challenging IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can assist Londrina, Paraná businesses to succeed with any aspect of creating a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, data security, data protection solutions, and unified management.

Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure required to support a remote work environment can be especially complex if you must manage a combination of personal hardware such as PCs and laptops, routers, and Wi-Fi APs from different manufacturers and with a variety of operating systems and firmware levels. Progent's experience providing remote help for both legacy as well as current IT products in virtual office venues enables you to make cost-effective use of your available infrastructure and offers ready access to expertise for making necessary updates. Support services available from Progent to help your company to implement a high-functioning work-at-home infrastructure include:

• Virtual Private Network (VPN) connectivity allows you to establish a secure connection for authorized at-home employees to access IT resources located at your corporate datacenter or in a public cloud. Progent's consultants can help your company to configure and maintain VPN access between your teleworkers and your key IT resources by providing remote VPN configuration support. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can help your remote workers to set up Cisco's AnyConnect software to provide safe VPN connections for a wide range of devices including Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure platforms allow a telecommuter to view and interact with a remote PC's desktop. This technology provides network managers more control over the computing ecosystem of at-home employees and offers remote users a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
• Routers attach at-home networks to the Internet and support VPN connections, home wireless networks, and firewalls. Progent can provide expert remote consulting for setting up home routers from a variety of vendors. See router integration services from Cisco-certified experts.
• Home Wi-Fi networks, typically shared by an entire household and visitors, are frequently used by telecommuters to connect to their router for work. This can create throughput as well as cybersecurity issues. Progent can help businesses to resolve these issues by providing services that include Aironet integration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi WiFi AP setup assistance.
• Internet access solutions affect the performance and availability of connections between telecommuters and the corporate data center. Business-critical applications may demand backup Internet access in case the normal connection fails. Progent offers expertise for identifying Internet service providers, picking sensible bandwidth and data volume offerings, and integrating fault-tolerant Internet access. See Internet connectivity solutions.

VoIP Solutions for At-Home Workers
Extending the company phone environment to include remote users is critical to maintaining an effective work-at-home solution. A broad range of cloud-centric digital PBX products are used by SMBs to support telecommuters. Many larger organizations rely on Cisco's current or older platforms for VoIP management. Progent can help businesses of all sizes to design or tune a remote VoIP environment that provides the flexibility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help businesses optimize their existing Cisco VoIP environments to support a growing remote workforce.

• Cisco Unified Communications Manager (CUCM) extends high-end telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia applications used throughout the network. Unified Communications Manager supports other mixed media services such as unified messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, see CUCM consulting services.
• CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent can help your company to maintain your existing CallManager environment or migrate smoothly to Cisco's modern IP telephony products. To find out about Progent's support services for Cisco CallManager and Cisco's other early IP voice platforms, visit CallManager consulting.
• Cisco IP Gateways provide integration with PSTN networks and with clients working outside the corporate firewall like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
• Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN architecture to work with these solutions and provide on-demand configuration and troubleshooting services.

Video Conferencing for Telecommuters
A wide selection of video conferencing products from major technology companies support online meetings, video conferencing, chat sessions, and screen/content sharing for both local users and teleworkers. Many organizations use multiple products to accommodate their various partners and customers. Progent can help your organization to maintain your existing voice/video conferencing environment and enhance the engagement of your remote employees.

• Skype for Business is Microsoft's leading unified communications platform that enables real-time presence, instant messaging, audio and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can assist your company to set up and manage Skype for Business clients to accommodate your at-home employees. To learn more about Progent's consulting services for Skype for Business, see Skype for Business consulting services.
• FaceTime is Apple's multiuser video calling platform for iOS and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 concurrent users for voice/video sessions. For details about Progent's consulting services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center supports remote conferencing for most computing devices. Delivered via Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference and training. To learn more about Progent's consulting services for Webex and for additional video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and content with features such as voice/video conferencing, persistent chat, plus data sharing. To learn more about Progent's support expertise for Microsoft Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
• Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these products and assist you to optimize your WAN architecture to host them.

Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office families, offering a rich environment of productivity apps that deliver a cohesive user interface for exchanging data and ideas across multiple sites and on a broad selection of endpoints. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their initial releases and can assist your company to configure these critical collaboration products to optimize the effectiveness of your at-home workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration. Developed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, as well as file and app sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for delivering its full range of features. To learn more about Progent's support services for Microsoft Teams and Teams Premium, see planning and configuration expertise for Microsoft Teams.

SharePoint uses web entities to enable collaboration and knowledge sharing by offering policy-driven access to data, workflow, and utilities for searching through company-wide information silos. SharePoint allows you to create secure web portals that permits at-home workers to view and update aggregated business intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). For details about Progent's SharePoint support services, visit SharePoint integration and application development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, refer to integration consulting for Microsoft Exchange Server.

OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote users can save files to OneDrive, and co-workers can share them safely via a web browser. Provided with Microsoft 365, OneDrive allows home employees to co-author files. Revisions made offline are synced when you go back online. For details about Progent's consulting expertise for OneDrive, go to Onedrive integration consulting.

Public Cloud Integration for Teleworkers
Progent can provide affordable remote support for helping organizations to create, manage and troubleshoot cohesive network architectures that incorporate internal data centers, telecommuters, branch offices, and cloud services. Progent offers top-tier consultant for all modes of cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve problems with public cloud connectivity, identity, and cybersecurity.

Azure is a leading platform for public cloud services that enables you to utilize infrastructure, virtual servers, and key applications running on Microsoft's extensive cloud. Azure includes over 100 services services such as hosting for Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and restore solutions with Azure Backup. Progent can also show you how to create secure connections to Azure services for remote workers by configuring and troubleshooting firewall appliances and VPN tunnels. To find out about Progent's support services for Azure, refer to Microsoft Azure expertise.

Microsoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity software and cloud services available by subscription. Office applications and cloud services are provided in a selection of plans designed for customers ranging from students and households to major enterprises. Progent can provide quick and easy online contact with experts familiar with Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to assess the numerous subscription bundles offered with Microsoft 365 and configure 365 applications for your telecommuters in a way that delivers top business value. To learn about Progent's consulting services for Microsoft 365, see Microsoft 365 consulting support.

Microsoft 365 Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online provides the benefits of lower costs for physical infrastructure, easier management, dynamic scaling, high reliability, and additional benefits inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run transparently with local deployments of Exchange, enabling customers to build hybrid networks. Progent's Exchange consultants are available for occasional help to get you through challenging technical roadblocks and also offer end-to-end project management outsourcing to ensure your telecommuters have convenient and secure access to your Exchange Online deployment. For information Progent's consulting expertise for Exchange Online, see Microsoft 365 Exchange Online configuration and support expertise.

Amazon AWS is a pioneer in the public cloud arena and is the industry's top provider of cloud services. Progent can provide fast and affordable online access to cloud integration experts who can help your organization to design, deploy, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with local data centers and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to create a high-uptime network model so your employees have a consistent computing experience whether they are working from your headquarters, a remote branch, from home, or on the move. For details about Progent's support services for Amazon AWS, visit Amazon AWS consulting expertise.

Google Cloud Platform (GCP) is a leading suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help your business to expand your existing IT assets with the Google Cloud, and Progent's DBA experts can help you make your mission-critical apps cloud friendly so your telecommuters can benefit fully from Google Cloud Platform services. Progent can assist your business to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage system with GCP Storage services, and simplify identity management for at-home workers with GCP Cloud Identity services. Progent's experts can also assist your business to use GCP's unified management tools to control and track your GCP environment. For details, go to Google Cloud Platform integration expertise.

Help Desk Call Center Support for Remote Workers
A rapid, enterprise-wide switchover to a from-home workforce, which might be motivated by an epidemic or as a component of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) team.

• Progent's Standard Call Desk services leverage Progent's nationwide team of remote technical support specialists combined with enterprise-class ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial service requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or update their active trouble tickets, add information, and append screen captures and relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to deal with advanced issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
• Progent's Help Desk Call Center Augmentation Service enables your business to augment your current Support Desk team by splitting delivery of Call Center support transparently between your regular support organization and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a collective support solution based on the number one PSA platform for handling service requests and ticketing, establishing ownership, tracking progress, and generating reports. To find out how Progent's Call Center Supplementation Services can help your company to deliver best-in-class technical support to your at-home employees, refer to Progent's Help Desk supplementation Services.

Security and Compliance for Teleworkers
Work-from-Home (WFH) employees typically utilize their personal computing devices and often work in an unsecured physical space. This increases their susceptibility to malware threats and requires judicious configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, extensive end-user training, and the creation of policies built on leading practices. Progent's veteran roster of cybersecurity solutions experts can help your business to plan, configure and manage an effective security solution that guards critical information resources in networks that include an at-home workforce.

Firewalls enable you to build a network environment that can be safely utilized by local users and by telecommuters, mobile users, suppliers, clients, and the public. Next-generation firewall appliances allow you to assign and manage different access rights to various classes of users and to expand your network and adjust your security as your business evolves and as cyber threats become increasingly sophisticated. Progent supports both current and legacy firewall appliances from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall configuration expertise, go to firewall integration and support services.

Remote Endpoint Monitoring makes it easy to track the various computers utilized by telecommuters and either block or identify and mitigate modern threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on each secured endpoint, monitoring all activity and using state-of-the-art machine learning and full execution context from SentinelOne to detect zero-day attacks at inception. When a cyberattack is spotted, ProSight ASM instantly isolates the targeted endpoint from the corporate network to quarantine the malware. Because the ProSight ASM software agent is autonomous, endpoint devices stay secure even when they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight ASM, refer to remote endpoint monitoring for teleworkers.

Progent's Duo authentication Managed Services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are requested to verify your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added means of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may register multiple verification devices. To learn more about Duo identity validation services, refer to Duo MFA two-factor authentication services for remote workers.

Security Audits can assess the exposure of your network to all classes of outside and local security attacks for a network that includes telecommuters. Progent can deploy remote, automated cybersecurity analysis scanning for rapidly and affordably uncovering a broad range of security gaps that can be found via the Internet. Progent's endpoint security audit consulting services, which can be managed by network security experts with top certifications such as CISA, CISSP, and GIAC, can assist you to audit your operations and policies and assess your IT infrastructure to allow you to implement the highest level of protection for your telecommuters.

Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that supports automated threat assessment of your at-home environment as well as your internal and perimeter networks so you can uncover, rank, fix, and verify security weaknesses before malicious hackers can exploit them. Progent can assist you to use NodeZero to carry out comprehensive pentests of your perimeter and your internal IT infrastructure so you can determine your current security profile. Progent's NodeZero experts can also help you to strengthen your existing network security and can help you to design and deploy a unified cybersecurity ecosystem that simplifies management and provides optimum protection for on-premises, multi-cloud, at-home, and perimeter IT assets. To find out more details about Progent's vulnerability assessment services based on on NodeZero's PEN test platform, refer to Consulting Support for NodeZero's Pentest Products.

Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper describing key things to concentrate on for securing an IT environment that includes work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
The field of Data Protection involves saving and restoring critical data in order to prevent data loss and minimize recovery time and effort in the event of storage failures due to hardware breakdowns, software hiccups, operator mistakes, cyber attack, or other causes. Dependable data protection solutions can be particularly difficult to architect and manage in hybrid networks that incorporate private data centers, public clouds, and an at-home workforce.

• Backup/Restore strategies for telecommuters must cover multiple types of user-owned endpoint devices. Progent offers quick remote help from experts knowledgeable about a wide range of products for protection Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iPads and smartphones. Leading backup/restore products supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud storage and includes fine-grained restore and centralized management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) plans often anticipate scenarios that call for a rapid switch to telecommuting. Progent's senior disaster recovery planning consultants and business continuity planning specialists can help your business to create, document and test a DR/BC plan that includes the logistics of switching to an at-home workforce.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager features a centralized platform for protecting critical information by controlling on-premises, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing off-premises devices and software. Managed endpoint devices can be personally owned or company owned. IT admins managing the endpoint computers of teleworkers can utilize Intune to provision and validate applications on devices, push patches and certificates, set up rules for permission to access data and resources, set passwords, establish VPN connections, determine how teleworkers share data, establish threat protection, ensure compliance, and delete sensitive data from lost, stolen or deactivated endpoint devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS/OS X endpoints. For information about Microsoft Intune and how Progent can help you to use Microsoft's Endpoint Management to administer the endpoint computers of your teleworkers, go to Intune telecommuter device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that allows network managers to keep off-premises endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch for unified endpoint management plus VMware's Horizon virtual software delivery platform for identity control, app management, and setup management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a one-time purchase. Top features of Workspace ONE include fast remote deployment of out-of-the-box laptops, immediate onboarding of new employees, policy set up and enforcement for all classes of endpoints, aggregated reporting and performance analytics, email encryption, and seamless integration with Microsoft applications and cloud-based services. To find out about Progent's support for VMware Workspace ONE, see VMware Workspace ONE remote device management consultants.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Londrina, Paraná organization, call 1-800-993-9400 or go to Contact Progent.