Enlarging your remote workforce may have a major impact on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of background helping SMBs to plan, deploy, administer, tune, and debug IT environments that support work-from-home employees. Progent can assist your Lynnwood company to select the appropriate technologies and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent can provide services that go from as-needed expertise for getting you over challenging IT bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Lynnwood, Washington organizations to succeed with any facet of building a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk services, data security, backup/restore solutions, and centralized management.

Infrastructure for Teleworkers
Setting up the physical and software infrastructure required to support an at-home workforce can be especially complex if you have to manage a combination of worker-owned equipment like desktop computers and notebooks, routers, and Wi-Fi APs from an assortment of vendors and with a variety of operating systems and firmware levels. Progent's experience delivering remote help for both legacy as well as modern technologies in virtual office solutions allows you to make efficient use of your existing network infrastructure and provides you with fast access to top-tire consultants for making necessary upgrades. Services available from Progent to assist your company to implement a high-functioning work-at-home infrastructure include:

  • VPN connectivity makes it possible to establish a secure tunnel for authenticated remote workers to use IT resources situated at your corporate datacenter or in a public cloud. Progent's consultants can assist your company to deploy and manage VPN connections between your teleworkers and your key network resources by providing online VPN configuration support. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your telecommuters to utilize Cisco's popular AnyConnect software for safe VPN connections for a broad selection of devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms allow a telecommuter to view and interact with a remote computer's desktop. This gives IT managers more control over the digital environment of at-home employees and ensures remote users a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach at-home networks to the Internet and support VPN tunnels, home wireless networks, and firewall services. Progent offers expert remote support for integrating home routers from a range of vendors. See router integration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting families and guests, are frequently used by at-home employees to access their Internet router for work. This can create throughput as well as cybersecurity problems. Progent can help businesses to mitigate these problems by providing services like Aironet integration expertise, Cisco Meraki WiFi deployment consulting, and Ubiquiti wireless access point setup assistance.
  • Internet access solutions affect the speed and reliability of connections between telecommuters and the company network. Mission-critical applications may demand backup Internet access in case the primary connection fails. Progent offers expertise for identifying service providers, selecting sensible bandwidth and data volume offerings, and integrating redundant Internet access. See Internet access solutions.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Lynnwood, Washington company, phone 1-800-993-9400 or visit Contact Progent.