Expanding your telecommuter workforce may have a major impact on IT architecture, security, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Appleton organization to select the right tools and adhere to leading practices in building and maintaining a secure virtual office solution for teleworkers that promotes teamwork and returns top value. Progent offers services that go from on demand guidance for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can assist Appleton, Wisconsin companies to with any facet of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure needed for a remote workforce can be particularly complicated if you have to manage a combination of personal hardware like desktop computers and notebooks, Internet routers, and wireless APs from various vendors and with a mix of operating systems and firmware levels. Progent's experience delivering online support for both legacy as well as modern technologies in virtual office solutions allows you to make efficient use of your existing network infrastructure and provides you with fast access to expertise for making necessary upgrades. Support services offered by Progent to help you to implement a high-functioning work-at-home infrastructure include:

  • Virtual Private Network connectivity allows you to create a secure tunnel for authenticated at-home employees to use IT resources situated at your company data center or in the cloud. Progent can assist you to configure and maintain VPN access between your at-home workforce and your various network resources by providing online VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your at-home workers to utilize Cisco's AnyConnect software for safe VPN connections for a broad range of devices such as Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to see and use a remote computer's desktop. This provides network managers significant control over the computing environment of at-home employees and offers them a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect at-home networks to the Internet and typically support VPN connections, home Wi-Fi connectivity, and firewalls. Progent can provide expert online support for setting up routers from all major vendors. See router integration support from Cisco-certified experts.
  • Home Wireless networks, typically supporting families and guests, are commonly utilized by telecommuters to access their Internet router for work. This can create throughput as well as cybersecurity problems. Progent can help you to mitigate these issues by delivering services that include Aironet configuration expertise, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi AP setup assistance.
  • Internet access solutions impact the speed and reliability of connections between at-home workers and the corporate data center. Business-critical processes might require redundant Internet connections in the event the primary connection fails. Progent offers guidance for identifying Internet service providers, selecting sensible bandwidth and data volume packages, and integrating redundant Internet connections. See Internet connectivity integration services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive telecommuter solution for your Appleton, Wisconsin business, phone 1-800-993-9400 or refer to Contact Progent.