Expanding your remote workforce may have a major impact on IT infrastructure, cybersecurity, and corporate workflows. Progent has two decades of background helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Santa Monica organization to select the right tools and adhere to best practices in building and operating a safe virtual ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent can provide services that go from as-needed guidance for getting you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can assist Santa Monica, California organizations to with any facet of creating a high-performing work-from-home environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, security and compliance, data protection solutions, and centralized management.

Help Desk Support for Teleworkers
A sudden, organization-wide switchover to a from-home workforce, which could be motivated by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services utilize Progent's extensive team of online technical support experts combined with enterprise-class trouble ticketing and follow-up technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial help requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or update the status of their active tickets, add details, and append screen captures or relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. To find out more, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service allows you to augment your existing Call Desk team by sharing delivery of Call Desk support services transparently between your regular support personnel and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support model utilizing the leading PSA tool for handling help requests and ticketing, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Call Desk Supplementation Services can help your business to deliver world-class IT support to your teleworkers, go to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Santa Monica, California business, call 1-800-993-9400 or go to Contact Progent.