Enlarging your telecommuter workforce may have a significant effect on IT infrastructure, security, and company culture. Progent has 20 years of background helping SMBs to design, configure, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Pleasanton company to pick the right tools and adhere to best practices in building and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide services that go from as-needed guidance for helping you over occasional technical bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Pleasanton, California companies to succeed with any aspect of creating a high-functioning remote work ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, security monitoring, backup/restore solutions, and streamlined management.

IP Voice Solutions for Remote Workers
Extending the business phone environment to accommodate telecommuters is critical to maintaining a productive work-at-home solution. A variety of cloud-centric digital PBX products are used by SMBs to server remote users. Many enterprises rely on Cisco's current or legacy products for VoIP solutions. Progent can help businesses of any size to design or maintain a remote IP voice service that provides the flexibility, transparency and security needed for telecommuters. Progent's Cisco-certified CCIE Voice experts offer high-level support to help organizations tune their current Cisco VoIP environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony features to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia apps used across the network. CUCM supports other combined media services like unified messaging, video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager expertise, visit CUCM expertise.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist your company to support your existing CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other early IP voice products, visit Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with clients working outside the corporate perimeter like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network infrastructure to work with these solutions and deliver as-needed deployment and troubleshooting expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Pleasanton, California organization, call 1-800-993-9400 or visit Contact Progent.