Enlarging your telecommuter workforce can have a major impact on IT infrastructure, security/compliance, and company processes. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Philadelphia company to select the right technologies and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that facilitates collaboration and delivers maximum value. Progent can provide services that go from as-needed guidance for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can assist Philadelphia, Pennsylvania businesses to succeed with any facet of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, endpoint security, data protection solutions, and streamlined management.

VoIP Integration for Remote Workers
Expanding the company PBX system to include telecommuters is vital to supporting a productive at-home workforce. A variety of cloud-based VoIP platforms are used by small and mid-size businesses to support remote users. Many enterprises rely on Cisco's modern or legacy products for IP voice solutions. Progent can assist organizations of all sizes to plan or maintain a remote IP voice service that delivers the flexibility, convenience and protection required for telecommuters. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist businesses optimize their existing Cisco VoIP systems to handle a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end telephony capabilities to devices such as IP phones, media processing products, VoIP gateways, and multimedia software used across the network. Unified Communications Manager manages other combined media services such as unified messaging, video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM support, refer to CUCM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help your company to support your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other early VoIP products, visit CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients operating outside the corporate firewall such as telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network architecture to support these solutions and deliver online integration and troubleshooting services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Philadelphia, Pennsylvania business, call 1-800-993-9400 or visit Contact Progent.