Enlarging your at-home workforce can have a significant effect on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, administer, tune, and debug IT environments that support a remote workforce. Progent can assist your Oakland organization to select the appropriate tools and follow best practices in building and operating a safe virtual solution for teleworkers that promotes collaboration and delivers maximum business value. Progent offers services that go from on demand guidance for helping you over occasional IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can help Oakland, California businesses to succeed with any aspect of creating a high-functioning remote work ecosystem by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
An emergency, company-wide switchover to a from-home workforce, which might be the result of an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Call Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's extensive team of online IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC technical support from help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to check or revise the status of their active trouble tickets, add details, and append screenshots or attachments. Technical support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service allows you to augment your current Call Center organization by sharing responsibilities for Call Center support services transparently between your in-house support organization and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk service is based on a co-sourcing support solution utilizing the leading professional services automation (PSA) tool for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. For details about how Progent's Support Desk Augmentation Services can help your company to deliver best-in-class IT support to your at-home employees, go to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Oakland, California business, phone 1-800-993-9400 or refer to Contact Progent.