Expanding your remote workforce may have a significant impact on IT infrastructure, security, and company workflows. Progent has 20 years of background helping SMBs to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Midtown Manhattan organization to select the appropriate tools and adhere to best practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide support services ranging from on demand guidance for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Midtown Manhattan, New York businesses to succeed with any facet of building a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Help Desk Support for At-Home Workers
A fast, enterprise-wide transition to a telecommuter workforce, which might be driven by an epidemic or as an element of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services utilize Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and follow-up software to offer an economical, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC technical support from service requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or update their current trouble tickets, enter details, and upload screenshots and attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service enables your company to augment your existing Help Desk Call Center organization by sharing responsibilities for Help Desk Call Center support seamlessly between your in-house IT support organization and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collective support model based on the leading professional services automation (PSA) platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To find out how Progent's Help Desk Augmentation Services can help your company to provide world-class desktop support to your at-home workforce, refer to Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Midtown Manhattan, New York organization, call 1-800-993-9400 or visit Contact Progent.