Enlarging your telecommuter workforce may have a major effect on IT infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience helping SMBs to plan, configure, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Midland company to select the appropriate tools and adhere to best practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and returns maximum business value. Progent offers support services that go from on demand guidance for helping you past occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Midland, Texas businesses to with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, endpoint security, data protection solutions, and unified management.

Help Desk Services for Telecommuters
A rapid, company-wide switchover to a telecommuter workforce, which might be the result of an epidemic or as part of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services allow businesses to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services leverage Progent's nationwide team of remote technical support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from initial service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or edit their current tickets, enter details, and append screenshots or relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service enables your company to expand your existing Call Desk team by splitting responsibilities for Call Desk support services seamlessly between your in-house support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a co-sourcing support solution based on the number one PSA platform for managing service requests and ticketing, establishing responsibility, tracking progress, and producing reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to provide best-in-class IT support to your telecommuters, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Midland, Texas organization, phone 1-800-993-9400 or refer to Contact Progent.