Expanding your at-home workforce may have a significant impact on network architecture, security, and company processes. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Manchester organization to pick the right technologies and adhere to best practices in building and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide support services ranging from on demand guidance for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Manchester, New Hampshire businesses to with any facet of creating a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk services, security monitoring, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A fast, company-wide changeover to a from-home workforce, which could be driven by an epidemic or as part of a disaster recovery/business continuity process, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations to outsource or supplement their Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of remote technical support specialists along with world-class ticketing and tracking software to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or edit the status of their active tickets, add details, and upload screen captures and relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service allows your company to augment your existing Call Desk organization by sharing delivery of Call Center services seamlessly between your in-house support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support model based on the leading PSA platform for managing service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For information about how Progent's Help Desk Augmentation Services can enable your company to provide best-in-class desktop support to your at-home workforce, see Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive work-from-home solution for your Manchester, New Hampshire business, phone 1-800-993-9400 or visit Contact Progent.