What We Do

Small Business IT Support IT for Mid-size Business Enterprise Services Local Government IT Help IT for IT Service Providers Staff Augmentation

Local Office

(859) 475-0030
Lexington Main Street Suites
710 E. Main Street
Lexington, KY 40502

Solution Areas

Cloud and VM Solutions Security and Compliance Help Desk Solutions Wi-Fi Expertise 24x7 Network Monitoring Unified Communications Disaster Recovery/Backup Application Experts Team Desktop/Mobile Support

Cloud Experts Cisco Aironet Experts Teleworker VoIP

Certified Experts

Windows Server Exchange Server SQL Server Teams/Skype for Business SCCM and Intune System Center - SCOM SharePoint Server Dynamics GP-Great Plains

Certified Experts

Cisco Firewalls Cisco Routers Cisco Wireless Cisco VoIP & Unified CM Cisco Switches Cisco Security and VPN

Certified Experts

Apple macOS and OS X Linux Sun Solaris

Lexington-Fayette Remote Workforce Solutions Consulting and Support

Video Conferencing Technology Consulting

Enlarging your remote workforce may have a significant impact on IT infrastructure, security, and company processes. Progent has two decades of background assisting businesses of all sizes to plan, deploy, manage, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Lexington-Fayette organization to pick the right technologies and follow best practices in creating and maintaining a secure virtual office solution for telecommuters that promotes collaboration and returns top business value. Progent can provide services ranging from as-needed guidance for getting you past challenging technical bottlenecks to full project management to help you carry out business-critical initiatives.

Progent can help Lexington-Fayette, Kentucky organizations to succeed with any facet of building a high-functioning remote work ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, security monitoring, data protection solutions, and unified management.

Voice/Video Conferencing for an At-Home Workforce
A wide selection of video conferencing products from leading technology companies enable virtual meetings, video and voice conferencing, chat sessions, and screen/content sharing for both local workers and teleworkers. Many organizations use a mix of products to accommodate their various partners and customers. Progent's communications experts can help you to manage your existing voice/video conferencing environment and optimize the experience of your remote employees.

Skype for Business is Microsoft's leading communications platform that supports presence, instant messaging, audio and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can help you to deploy and maintain Skype for Business client software to support your at-home workforce. To learn more about Progent's support services for Skype for Business, visit Skype for Business integration experts.
FaceTime is Apple's multiuser video phone app for iOS and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 simultaneous users for voice/video calls. To learn more about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference. For details about Progent's support expertise for Webex and for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with capabilities that include video calling, persistent chat, plus data sharing. For details about Progent's consulting services for Microsoft Teams as well as for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these products and assist your business to optimize your WAN infrastructure to run them.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive telecommuter solution for your Lexington-Fayette, Kentucky organization, phone 1-800-993-9400 or go to Contact Progent.

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