Enlarging your at-home workforce may have a significant impact on network infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Knoxville organization to pick the appropriate technologies and adhere to leading practices in creating and operating a secure virtual solution for teleworkers that facilitates collaboration and delivers top business value. Progent offers support services ranging from on demand expertise for helping you past occasional technical roadblocks to full project management to help you carry out business-critical tasks.

Progent can assist Knoxville, Tennessee companies to succeed with any facet of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, security and compliance, data protection solutions, and unified management.

Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure required for a remote workforce can be especially challenging if you have to manage a combination of personal hardware such as PCs and notebooks, routers, and wireless appliances from different manufacturers and with a variety of operating systems and firmware releases. Progent's experience delivering remote help for both legacy and modern technologies in virtual office solutions allows you to make efficient use of your existing network infrastructure and provides you with ready access to top-tire consultants for making essential upgrades. Services offered by Progent to assist your company to implement a high-functioning telecommuting infrastructure include:

  • VPN technology makes it possible to establish a secure tunnel for authenticated remote employees to access IT resources situated at your company data center or in a public cloud. Progent's consultants can assist you to deploy and maintain VPN access between your teleworkers and your key IT resources by providing remote VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your telecommuters to set up Cisco's popular AnyConnect software for safe VPN connections for a wide selection of devices including Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to see and interact with a remote computer's desktop. This technology provides IT managers significant control over the digital environment of at-home employees and ensures them a familiar work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach at-home networks to the Internet and support VPN connections, local Wi-Fi networks, and firewall services. Progent offers top-tier remote consulting for configuring routers from a variety of vendors. See router integration services from Cisco-certified experts.
  • Home Wi-Fi networks, typically supporting an entire household and visitors, are frequently utilized by at-home employees to connect to their Internet router for work. This can create performance as well as cybersecurity issues. Progent can assist you to mitigate these issues by delivering services like Aironet integration expertise, Cisco Meraki wireless deployment consulting, and Ubiquiti wireless AP integration help.
  • Internet access methods impact the speed and reliability of connections between at-home workers and the corporate network. Line-of-business applications might demand backup Internet connections in the event the normal connection fails. Progent offers expertise for picking ISPs, choosing sensible bandwidth and data volume packages, and integrating high-availability Internet connections. Refer to Internet access integration services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Knoxville, Tennessee organization, call 1-800-993-9400 or refer to Contact Progent.