Enlarging your at-home workforce can have a significant effect on IT architecture, security, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your El Paso organization to pick the right technologies and adhere to leading practices in creating and operating a secure virtual solution for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services ranging from on demand guidance for getting you past challenging technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can help El Paso, Texas companies to with any facet of creating a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, data security, backup/restore solutions, and unified management.

Help Desk Services for Telecommuters
A rapid, organization-wide changeover to a from-home workforce, which could be driven by a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk services allow businesses to outsource or expand their Call Desk with Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's nationwide network of online technical support experts along with world-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC technical support from service requests to ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise the status of their current trouble tickets, add information, and append screenshots and attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service enables you to augment your current Help Desk Call Center staff by splitting responsibilities for Call Center support services transparently between your regular IT support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collective support solution based on the number one professional services automation (PSA) tool for managing help requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Support Desk Augmentation Services can help your company to deliver world-class IT support to your teleworkers, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive telecommuter solution for your El Paso, Texas organization, phone 1-800-993-9400 or go to Contact Progent.