Enlarging your at-home workforce can have a significant effect on network infrastructure, security, and company culture. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Des Moines organization to pick the right technologies and adhere to best practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide support services that go from as-needed expertise for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Des Moines, Iowa businesses to succeed with any facet of creating a high-performing remote work environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk services, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
A fast, enterprise-wide transition to a from-home workforce, which could be driven by a pandemic or as part of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's nationwide network of online IT support experts combined with world-class trouble ticketing and tracking technology to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or revise the status of their current trouble tickets, add details, and append screenshots and attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables you to supplement your existing Help Desk Call Center staff by splitting responsibilities for Call Desk support transparently between your regular support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Support Desk service uses a co-sourcing support solution based on the leading PSA platform for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. To find out how Progent's Help Desk Supplementation Services can enable your company to deliver world-class IT support to your teleworkers, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Des Moines, Iowa business, phone 1-800-993-9400 or go to Contact Progent.