Expanding your telecommuter workforce may have a major impact on IT architecture, security, and corporate processes. Progent has two decades of background helping businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Albany company to pick the right technologies and adhere to leading practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and delivers maximum value. Progent can provide services that go from on demand guidance for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can help Albany, New York businesses to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, security monitoring, data protection solutions, and centralized management.

Voice/Video Conferencing for Remote Workers
A broad selection of voice/video conferencing products from leading vendors enable virtual meetings, video conferencing, chat sessions, and screen sharing for both local users and teleworkers. Many companies use a mix of products to meet the needs of their various partners and clients. Progent can help your organization to maintain your current conferencing ecosystem and optimize the engagement of your remote employees.

  • Skype for Business is Microsoft's popular unified communications product that supports presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to configure and manage Skype for Business client software to support your remote employees. For details about Progent's support services for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 concurrent users for voice/video calls. To learn more about Progent's consulting services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session capture, plus editing and playback for future reference. To learn more about Progent's consulting services for Webex and for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and content with capabilities such as IP voice and video calling, threaded chat, plus file sharing. To learn more about Progent's consulting services for Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and help your business to tune your WAN architecture to run them.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Albany, New York organization, phone 1-800-993-9400 or go to Contact Progent.

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