Enlarging your remote workforce can have a major effect on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Charleston organization to select the right tools and follow leading practices in creating and operating a safe virtual ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent can provide services ranging from as-needed guidance for helping you past challenging technical roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can assist Charleston, South Carolina companies to with any aspect of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.

VoIP Solutions for Teleworkers
Expanding the business PBX system to include telecommuters is vital to supporting an effective at-home workforce. A broad range of cloud-based digital PBX platforms are popular with SMBs to support remote users. Many enterprises depend on Cisco's modern or older platforms for VoIP solutions. Progent can assist organizations of any size to design or maintain a telecommuter IP voice service that delivers the versatility, transparency and protection required for remote users. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist organizations tune their existing Cisco IP voice environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers enterprise telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media apps used across the network. Unified Communications Manager manages other combined media services like messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, refer to Cisco Unified CM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can help you to maintain your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other early IP voice platforms, refer to Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users working outside the corporate perimeter such as telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN infrastructure to support these VoIP solutions and deliver online integration and troubleshooting expertise.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Charleston, South Carolina company, call 1-800-993-9400 or refer to Contact Progent.