Expanding your telecommuter workforce may have a major effect on network infrastructure, security, and corporate workflows. Progent has 20 years of experience helping SMBs to plan, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Milwaukee organization to select the right tools and follow best practices in creating and operating a safe virtual office solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent can provide support services ranging from on demand expertise for getting you past occasional IT roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent can assist Milwaukee, Wisconsin organizations to succeed with any aspect of building a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and unified management.

Help Desk Support for Telecommuters
A sudden, enterprise-wide switchover to a telecommuter workforce, which could be driven by an epidemic or as a component of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Call Center. Progent's Call Center services make it possible for organizations to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services leverage Progent's nationwide network of remote technical support specialists along with enterprise-class ticketing and tracking technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial service requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or edit their current tickets, add information, and append screenshots or relevant files. Support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to augment your current Call Desk team by splitting responsibilities for Support Desk support services seamlessly between your regular support organization and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Help Desk service uses a co-sourcing support solution utilizing the leading professional services automation platform for handling service requests and ticketing, assigning ownership, tracking progress, and producing reports. To learn how Progent's Help Desk Supplementation Services can help your company to provide world-class IT support to your at-home workforce, refer to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Milwaukee, Wisconsin business, phone 1-800-993-9400 or visit Contact Progent.