Expanding your remote workforce may have a major impact on network infrastructure, security, and corporate processes. Progent has two decades of background helping SMBs to plan, deploy, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Carlsbad company to select the appropriate tools and adhere to leading practices in building and operating a safe virtual office solution for telecommuters that facilitates collaboration and delivers top business value. Progent offers support services ranging from on demand guidance for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Carlsbad, California organizations to with any aspect of building a high-performing work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, endpoint security, data protection solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
An emergency, organization-wide transition to a from-home workforce, which could be the result of an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services utilize Progent's extensive team of online IT support experts along with world-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or revise the status of their active trouble tickets, add details, and append screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Augmentation Service enables your company to expand your existing Help Desk staff by sharing responsibilities for Support Desk support transparently between your in-house IT support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model utilizing the leading PSA tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can help your company to provide world-class desktop support to your teleworkers, refer to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Carlsbad, California organization, phone 1-800-993-9400 or refer to Contact Progent.