Expanding your telecommuter workforce may have a major effect on network infrastructure, security, and company workflows. Progent has two decades of background helping small and mid-size businesses to design, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Stamford organization to select the right tools and adhere to leading practices in creating and operating a safe virtual solution for telecommuters that facilitates collaboration and returns maximum value. Progent offers services ranging from on demand guidance for getting you past occasional technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Stamford, Connecticut businesses to with any aspect of building a high-performing work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Help Desk Support for Telecommuters
A fast, organization-wide switchover to a from-home workforce, which might be activated by a pandemic or as part of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or expand their Support Desk with Progent's online Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's nationwide team of online IT support experts along with enterprise-class ticketing and tracking technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from initial service requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or revise the status of their current trouble tickets, add details, and upload screen captures and attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For more information, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Supplemental Service enables you to expand your current Support Desk staff by splitting responsibilities for Support Desk support services seamlessly between your regular IT support personnel and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collective support solution based on the number one professional services automation tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. To find out how Progent's Call Desk Supplementation Services can enable your business to deliver best-in-class technical support to your at-home employees, see Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive work-from-home environment for your Stamford, Connecticut business, phone 1-800-993-9400 or refer to Contact Progent.