Expanding your remote workforce may have a major impact on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of background helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Hayward company to pick the right technologies and adhere to leading practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent offers services that go from as-needed expertise for getting you past occasional technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent can assist Hayward, California companies to succeed with any aspect of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, data security, backup/restore solutions, and streamlined management.

Help Desk Support for Teleworkers
A fast, company-wide switchover to a telecommuter business model, which could be activated by an epidemic or as part of a disaster recovery plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of online IT support specialists combined with world-class ticketing and tracking software to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or revise their current tickets, enter details, and append screen captures and relevant files. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Augmentation Service enables your business to expand your existing Help Desk Call Center team by splitting delivery of Help Desk support services seamlessly between your in-house support organization and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Support Desk service is based on a collaborative support solution based on the number one PSA tool for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class desktop support to your at-home employees, visit Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Hayward, California business, phone 1-800-993-9400 or refer to Contact Progent.