Expanding your at-home workforce may have a significant impact on network infrastructure, security/compliance, and company processes. Progent has 20 years of background helping small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Fremont organization to select the right technologies and adhere to leading practices in creating and maintaining a secure virtual solution for telecommuters that promotes teamwork and returns top value. Progent offers services that go from as-needed guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can help Fremont, California businesses to succeed with any aspect of building a high-functioning work-from-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, endpoint security, data protection solutions, and unified management.

Help Desk Services for Teleworkers
An emergency, company-wide switchover to a telecommuter business model, which might be the result of a pandemic or as a component of a disaster recovery plan, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk services utilize Progent's nationwide network of remote IT support specialists combined with world-class ticketing and tracking technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to monitor or edit the status of their current tickets, enter details, and append screenshots and relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to resolve complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Supplemental Service enables your business to augment your existing Help Desk Call Center staff by sharing delivery of Support Desk services seamlessly between your in-house support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support solution based on the leading PSA platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and generating reports. For details about how Progent's Help Desk Augmentation Services can enable your company to deliver best-in-class desktop support to your teleworkers, refer to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Fremont, California company, phone 1-800-993-9400 or visit Contact Progent.