Albuquerque Teleworkers Connectivity Consulting Partner

Expanding your at-home workforce may have a significant impact on IT architecture, security/compliance, and company processes. Progent has two decades of background helping businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Albuquerque organization to pick the appropriate tools and follow leading practices in creating and operating a safe virtual solution for telecommuters that promotes teamwork and delivers top business value. Progent can provide services ranging from as-needed guidance for helping you over occasional technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent can assist Albuquerque, New Mexico businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, data security, backup/restore solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Setting up the physical and software infrastructure needed for a remote work environment can be particularly challenging if you must accommodate a mix of worker-owned equipment such as PCs and notebooks, Internet routers, and wireless APs from an assortment of manufacturers and with a variety of operating systems and firmware levels. Progent's background providing remote help for both legacy and modern IT products in virtual office solutions allows you to make efficient use of your existing network infrastructure and provides you with ready access to top-tire consultants for implement necessary upgrades. Support services available from Progent to assist you to create a productive telecommuting infrastructure include:

• Virtual Private Network technology makes it possible to establish a safe connection for authorized remote workers to use IT assets located at your corporate datacenter or in a public cloud. Progent can assist your company to configure and manage VPN connections between your at-home workforce and your key IT resources by providing remote VPN configuration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your remote workers to utilize Cisco's AnyConnect software for safe VPN tunneling for a broad range of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure platforms allow an at-home worker to view and interact with a remote computer's desktop. This gives network managers substantial control over the computing ecosystem of telecommuters and offers them a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
• Routers attach at-home networks to the Internet and support VPN tunnels, local wireless connectivity, and firewalls. Progent can provide expert remote support for setting up routers from a variety of vendors. See router configuration support from Cisco-certified experts.
• Home Wi-Fi networks, often supporting an entire household and guests, are commonly utilized by telecommuters to access their router for work. This can create throughput as well as security problems. Progent can assist businesses to resolve these issues by providing expertise that include Cisco Aironet configuration expertise, Cisco Meraki wireless installation expertise, and Ubiquiti Unifi wireless access point integration help.
• Internet connectivity methods affect the performance and availability of connections between at-home workers and the company data center. Business-critical applications may demand redundant Internet access in case the normal connection breaks. Progent offers expertise for picking ISPs, selecting sensible service bundles, and integrating fault-tolerant Internet access. Refer to Internet connectivity integration services.

IP Voice Solutions for Teleworkers
Extending the business PBX environment to accommodate remote users is vital to supporting an effective work-at-home solution. A broad range of cloud-based VoIP products are popular with small and mid-size businesses to support remote users. Many enterprises depend on Cisco's modern or older products for IP voice solutions. Progent can assist organizations of any size to design or tune a telecommuter IP voice environment that provides the versatility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to help organizations tune their existing Cisco VoIP environments to handle an expanding at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM) extends advanced IP telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia applications deployed throughout the network. CUCM manages additional mixed media services such as unified messaging, video conferencing, and customer interaction networks. For more information about Progent's CUCM expertise, visit CUCM consulting services.
• CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist you to maintain your current CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other older VoIP platforms, see CallManager consulting.
• Cisco IP Gateways enable integration with PSTN networks and with users operating outside the corporate perimeter such as telecommuters. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
• Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network infrastructure to support these solutions and deliver on-demand configuration and troubleshooting services.

Voice/Video Conferencing for Telecommuters
A wide range of voice/video conferencing platforms from leading vendors enable online discussions, video and voice conferencing, chat, and screen/content sharing for both local users and at-home workers. Many organizations use multiple conferencing products to accommodate their different partners and clients. Progent's communications experts can assist your organization to manage your current conferencing environment and enhance the engagement of your remote employees.

• Skype for Business is Microsoft's popular unified communications platform that enables presence, instant messaging, voice and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can help your company to configure and maintain Skype for Business client software to support your at-home workforce. For details about Progent's support expertise for Skype for Business, visit Skype for Business integration experts.
• FaceTime is Apple's multiuser video phone platform for compatible iOS and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 concurrent users for video sessions. For details about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
• Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex services include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference and training. For details about Progent's consulting services for Cisco Webex and for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with capabilities that include voice/video calling, persistent threaded chat, plus data sharing. For details about Progent's support expertise for Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
• Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these products and help you to tune your WAN architecture to host them.

Microsoft Collaboration Software for Remote and Hybrid Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a rich ecosystem of applications that create a consistent user experience for sharing data and ideas throughout a corporate network and on a broad selection of endpoint devices. Progent has delivered online consulting support for Microsoft SharePoint and Exchange Server since their initial releases and can help your company to deploy these critical collaboration platforms to maximize the effectiveness of your at-home workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously called Azure Active Directory) for supporting its complete range of features. For details about Progent's consulting services for Microsoft Teams, visit planning and deployment expertise for Microsoft Teams and Teams Premium.

SharePoint utilizes web entities to promote collaboration and knowledge delivery by providing policy-based delivery of data, workflow, and tools for searching through company-wide business data. SharePoint enables you to build protected portals that enables at-home workers to view and update aggregated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting services, refer to SharePoint configuration and development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, see planning and configuration consulting services for Microsoft Exchange.

OneDrive is Microsoft�s shared cloud storage service, comparable to GoogleDrive. Remote workers can store files to OneDrive, and co-workers can share them securely via a browser. Included with Office 365, OneDrive enables remote workers to co-edit files. Edits created offline are uploaded when you go back online. For information about Progent's consulting expertise for OneDrive, go to Onedrive integration consulting.

Public Cloud Integration for Telecommuters
Progent can provide affordable online assistance for helping businesses to create, manage and repair cohesive network architectures that combine physical data centers, teleworkers, branch offices, and cloud services. Progent can provide top-tier consultant for all types of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help remote workers resolve problems with cloud access, authentication, and security.

Microsoft Azure is a popular family of cloud software and services that enables you to utilize infrastructure, virtual servers, and key applications running on Microsoft's extensive cloud. Microsoft Azure features more than 100 services services including hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you establish secure access to Azure services for telecommuters by setting up and debugging firewalls and VPN IPsec tunnels. For information about Progent's support services for Microsoft Azure, refer to Microsoft Azure consulting.

Microsoft 365, previously branded Office 365, is Microsoft's growing family of client productivity applications and cloud services available by subscription. Microsoft apps and cloud services are provided in a variety of plans intended for customers ranging from individuals and households to major corporations. Progent can provide fast and easy online access to experts familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 applications for your at-home workers to achieve top business value. For information about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online is among the most widely used applications in the Microsoft 365 product line. Exchange Online provides the benefits of lower costs for physical infrastructure, easier management, on-demand scaling, high reliability, and other benefits inherent with public clouds. Microsoft has engineered Exchange Online to run seamlessly with on-premises deployments of Exchange, enabling you to build hybrid cloud/onsite information systems. Progent's certified Exchange consultants can provide occasional help to guide you through tough IT roadblocks and can also provide comprehensive project management outsourcing to make sure your telecommuters have easy and safe access to your Exchange Online environment. For information Progent's support services for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online integration and troubleshooting consulting.

Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the world's top provider of cloud-based services. Progent offers rapid and economical online access to cloud connectivity experts who can assist your business to plan, deploy, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local data centers and with other public clouds like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist your company to create a high-uptime network model so your users have a productive computing experience regardless of whether they are working from your main office, a remote branch, at home, or on the move. To find out about Progent's consulting services for Amazon AWS, go to Amazon AWS integration support.

Google Cloud Platform is a leading collection of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to extend your current IT resources with the Google Cloud, and Progent's DBA consultants can show you how to make your critical applications cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent can assist your business to set up VMs on GCP Compute Engine, plan an efficient storage solution with GCP Storage services, and simplify access management for telecommuters with Google Cloud Identity services. Progent's consultants can also help you to utilize GCP's unified management technology to control and monitor your GCP environment. For information, go to Google Cloud Platform (GCP) integration services.

Help Desk Call Center Support for At-Home Workers
A fast, enterprise-wide switchover to a from-home business model, which might be the result of a pandemic or as a component of a business continuity process, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.

• Progent's Standard Help Desk Call Center services leverage Progent's extensive team of remote IT support specialists combined with enterprise-class ticketing and follow-up technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to monitor or update the status of their active tickets, add details, and upload screenshots and relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. For more information, visit Progent's Standard Helpdesk Services for small businesses.
• Progent's Support Desk Augmentation Service enables you to supplement your existing Help Desk staff by splitting delivery of Help Desk services seamlessly between your regular support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Call Center service uses a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for managing service requests and ticketing, establishing ownership, tracking progress, and producing reports. To learn how Progent's Call Center Supplementation Services can enable your business to provide world-class technical support to your telecommuters, go to Progent's Call Desk augmentation Services.

Security and Compliance for At-Home Workers
Work-from-Home employees typically utilize their personal computers and often operate in a poorly secured physical area. This increases their vulnerability to cyber attacks and requires careful deployment of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, extensive end-user education, and the development of security policies built on leading practices. Progent's seasoned roster of IT security solutions consultants can assist your business to design, deploy and maintain a compliant security solution that protects vital information assets in networks that incorporate at-home workers.

Firewalls allow companies to create a network environment that can be safely accessed by local users as well as by telecommuters, mobile employees, vendors, customers, and other stakeholders. Modern firewall appliances permit you to configure and manage appropriate permissions to different groups of users and to expand your network and modify your cybersecurity posture as your business evolves and as network attacks become more sophisticated. Progent supports both current and legacy firewall appliances from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall integration services, visit firewall configuration and support services.

Remote Endpoint Monitoring makes it possible to watch over the various computers used by at-home workers and either reject or spot and respond to the latest threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on each protected endpoint, monitoring all activity and utilizing advanced behavioral threat analysis from SentinelOne to identify new attacks at inception. When an attack is discovered, ProSight Active Security Monitoring immediately disconnects the targeted endpoint from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring software agent is self-contained, endpoints remain secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight Active Security Monitoring, see remote endpoint security monitoring for teleworkers.

Progent's Duo authentication Managed Services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and give your password you are asked to verify your identity via a unit that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be used for this added form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. For more information about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for at-home workers.

Security Audits can evaluate the exposure of your information system to all classes of external and local security threats for a network that includes an at-home workforce. Progent can run online, automated cybersecurity analysis scanning for rapidly and affordably uncovering a wide variety of security gaps that can be found over the Internet. Progent's security audit consulting services, which can be managed by data security professionals with top credentials such as CISM, CISSP, and GIAC, can help you to evaluate your workflows and governance policies and assess your IT architecture to allow you to implement top-level protection for your an at-home workforce.

Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous testing of your at-home environment and your internal and perimeter networks so you can uncover, rank, fix, and verify security vulnerabilities before malicious hackers can exploit them. Progent can assist you to use NodeZero to carry out comprehensive pentests of your perimeter and your internal IT infrastructure in order to evaluate your present security profile. Progent can also help you to strengthen your existing network security and can assist you to plan and deploy a cohesive cybersecurity ecosystem that simplifies management and provides maximum protection for on-prem, multi-cloud, remote, and perimeter IT assets. To find out additional details about Progent's vulnerability analysis services based on on NodeZero's PEN test products, visit Consulting Support for NodeZero's PEN Test Products.

Download White Paper: Protecting a Work-From-Home Network
To read or download a white paper about key areas to concentrate on for securing a network that incorporates work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
Data Protection involves saving and restoring critical data so as to prevent data loss and reduce restoration time and effort in the event of storage system failures resulting from equipment issues, programming hiccups, human mistakes, cyber attack, or any other reason. Dependable data protection strategies can be especially difficult to architect and manage in hybrid networks that combine in-house data centers, cloud resources, and an at-home workforce.

• Backup/Restore solutions for teleworkers must address multiple types of user-owned endpoints. Progent can provide quick online help from experts knowledgeable about a wide range of products for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, iOS and Android tablets and handhelds. Leading backup/recovery solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect resources spread across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud storage and features fine-grained restore and unified management.
• Disaster Recovery/Business Continuity (DR/BC) plans commonly envision circumstances that require a rapid switch to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity planning specialists can assist your business to develop, document and test a DR/BC strategy that includes the process of moving to an at-home workforce.

Unified Management for Telecommuters
Microsoft has renamed and rebundled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager offers a centralized environment for safeguarding corporate information by managing on-premises, mobile, and at-home endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing remote devices and applications. Remote endpoint computers can be user owned or company owned. IT admins managing the endpoint computers of at-home workers can utilize Intune to provision and authenticate apps on devices, push patches and certificates, set up policies for permission to access information and networks, set passwords, establish VPN connections, control how teleworkers share data, set up threat protection, verify compliance, and erase sensitive data from missing, stolen or deactivated endpoint devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS computers. For information about Microsoft Intune and to find out how Progent can help your company to use this platform to manage the endpoint devices of your teleworkers, refer to Intune teleworker endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that helps network managers to keep offsite endpoints up to date and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual application delivery technology for identity control, app management, and setup management of endpoint computers. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product via a perpetual license. Key capabilities of Workspace ONE include fast remote provisioning of new notebooks, immediate onboarding of new users, policy set up and enforcement for all classes of devices, aggregated reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based services. For details about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management consultants.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Albuquerque, New Mexico company, call 1-800-993-9400 or go to Contact Progent.