Tampa Expertise for IT Support Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in Tampa
Progent's consulting services for IT service firms in Tampa Florida enables you to offer your customers Progent's consulting expertise and Help Desk Call Center support with your brand as a seamless supplement to your in-house network support group. This can ease the way for you to add to your client base, expand your service catalog, satisfy your clients, and increase your profits.

Progent's nationwide team of network experts, PC support technicians, network administrators, and data security professionals have worked as transparent extensions to the support groups of some of the world's biggest IT service firms. Progent's range of technical knowledge allows you to broaden the scope of your IT support business, and Progent's close integration with your support team helps you strengthen and preserve your branding.

Progent is an IT support company with two decades of experience providing remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any independent computer support company in the world. Progent has provided online IT support and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's reseller program for network service providers features seamless resale to your clients of professional IT services. Progent invoices your firm exclusively and works under your instructions to provide your clients support services under your brand. Also, Progent has an affordable Extended Hours Support Service for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind an efficient Help Desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but challenging to set up and manage. Small or niche IT service providers do not have the necessary budget or personnel. Progent's Help Desk and ticketing solution offers IT service firms an affordable way to keep their own branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services allow you to increase your physical and virtual support workload, the diversity of technologies your company can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT support firms include:

• Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour SLA to begin work during standard business hours.
• Standard service hours are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is available at additional cost.
• Optional on-premises support in larger metro areas is offered throughout the US at extra cost.
• You retain full control of your clients and invoicing.
• Your clients enter service requests through your own branded Internet portal, an 800 number, or by sending an email to your dedicated mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified remotely until they are closed.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service firms allows your support team to act as a sole point of contact for practically all IT guidance and troubleshooting your customers may require. You can grow your staff and strategic IT skills at your own pace without being forced to turn down new business due to a gap in in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service group, under your coordination, and bills your firm rather than your customer.
• Granular Billing: Progent bills by the minute to minimize expenses.
• Detailed Reporting: Progent uses an enterprise-class reporting platform to ensure that all IT services performed are thoroughly described. This makes it easy for support group to shift service assignments to internal personnel when you have enough staff and relevant skill sets.

• Safely Expand Your IT Support Business: You can easily and safely accept more jobs outside your core fields of expertise and open additional geographies without the risks involved with increasing your full-time staff too quickly.
• Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT support provider by offering more solutions to more customers under your own brand.
• Flesh Out Your Services Catalog: Progent can provide world-class expertise in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT service business.
• Rapid Problem Escalation: Thanks to a large team of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
• Keep Your Customers Satisfied: Satisfied customers are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise outside the fold.
• Remote Technical Support Professionals: For two decades, Progent has delivered online network support from Call Center support to advanced consulting. Efficient remote service cuts costs while delivering fast solutions.
• Top Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Tampa, Florida Companies
Progent's veteran roster of certified engineers can deliver Tampa, Florida businesses a wide array of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Consulting Support for Network Service Organizations in Tampa, Florida
To learn additional information about Progent's reseller program for network service organizations in Tampa, Florida, call 1-800-993-9400 or visit Contact Progent.