Wireless Support

Consulting Support Services for BlackBerry Solutions
BlackBerry mobile PDAs were once one of the most successful solutions for maintaining mobile connectivity to email, calendars, web-based applications, and other vital business data. Progent can provide Tampa, Florida companies the services of BlackBerry-premier consultants who can help organizations to maintain existing BlackBerry environments or migrate smoothly to a modern mobile solution.

As the complexity of small business IT technology has increased, and as the need for enterprise-class security, dependability, and disaster recovery has grown to be the norm for companies of any size, effective integration and maintenance of BlackBerry solutions has grown increasingly difficult. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging servers and shared databases, small businesses frequently resort to external support firms who offer expertise in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified consultants who can help small organizations to design, administer, and repair BlackBerry solutions economically and effectively, doing away with the requirement for an in-house BlackBerry solutions expert and lowering the cost and hassle of supporting wireless work groups. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security specialists. This range of knowledge, combined with Progent's efficient online support capabilities, gives small businesses an affordable solution for incorporating RIM BlackBerry products seamlessly into their IT network.

Progent's consultants can help you with SQL Server 2019 development consulting, SQL Server 2016 migration and management support, and Microsoft Exchange Server setup so that your database and email systems work optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft technology, set up streamlined management tools so you can track and control BlackBerry smartphones throughout your company, define security policies that make sense for your company, customize wireless software, and ensure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your regular backup procedures so that it can be restored rapidly and safely.

Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.

Integration Support for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry devices, offering a single platform for handling key tasks such as device deployment, updates, and deactivation and providing a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server supports seamless integration between Exchange, Novell GroupWise, or IBM Lotus Domino email servers and BlackBerry handsets and supports remote synchronization.

BlackBerry BES Server provides a variety of security capabilities starting with advanced data encryption of information sent between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent flexibility in adjusting degrees of protection to meet the special requirements of your network. Progent's BlackBerry authorized engineers can assist your company to choose advanced security functions and enable them remotely. Samples of these wirelessly configurable security features include:

• Lock down a BlackBerry smartphone
• Wipe information from a lost BlackBerry device
• Lock out Bluetooth functionality
• Enable internal protection against malicious attacks

BlackBerry BES Server also offers flexibility in selecting how to keep mobile users from loading or running unsafe or prohibited applications. Progent can help you to choose blocking techniques such as:

• List exactly what programs are allowed on the device
• Block third-party software from using persistent storage on the BlackBerry device
• Select which resources external applications can access on the smartphone
• Restrict the kinds of access third-party programs running on the BlackBerry device can initialize
• Block all third-party software from being loaded or run on the BlackBerry device

Expert BlackBerry Consulting and Technical Services Available Remotely from Progent
Progent's authorized RIM BlackBerry engineers are accessible by phone to provide expert assistance to companies in the Tampa area or anywhere in Florida. Progent's seasoned remote consulting team has helped businesses resolve computer problems and reduce support expenses in each state in the United States and built a substantial following of loyal clients. (Refer to Progent's client testimonials.)

Progent can provide online help for a broad array of technologies related to BlackBerry products such as synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Important BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, validate, troubleshoot, and document a wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology requirements assessment, solution architecture, deployment strategy and implementation, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional objectives and to design a wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist you to determine which management model and hardware products match your needs, and evaluate your messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed choices concerning alternatives for software versions, server hardware and mass storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry-certified consultant can help you to choose and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security specialists to perform network-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to install and remove BlackBerry smartphone clients on Exchange Server and Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, implement push and pull access control lists, manage Exchange Server data flow, create, update, and apply WLAN and VPN configurations, implement SNMP traps, and generate reports based on SNMP data.

Progent's BlackBerry expert can support your BlackBerry technology in a number of environments such as Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent for Help from a BlackBerry-Qualified Professional
In order to get in touch with Progent about engineering support for BlackBerry wireless integration, phone 1-800-993-9400 or refer to Contact Progent.