Immediate, Low-cost Remote Computer Network Troubleshooting for Tallahassee, Florida Small Companies
For over two decades, Progent has focused on providing world-quality IT support to customers who have small-company IT budgets. Progent has built a powerful service system that includes a cost-effective, seamless virtual office network, custom remote troubleshooting technology, a substantial pool of consultants certified in a wide range of technical practice areas, a Call Center operational model that maximizes efficiency and ensures follow-through, a global team of on-line support professionals, on-site service options for the majority of most zip codes in the United States, and a corporate culture focused on solving network issues in the shortest time and at the lowest cost to clients.

For mid-size and large businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your internal IT support staff. This can reduce expenses and help meet schedules for major IT initiatives like application programming, disaster recover/business continuity planning and testing, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to assist your company to plan and execute a sensible cloud strategy.

Main Practice Areas Serviced by Progent for Office Networks in Tallahassee, Florida
Progent's nationwide team of world-class consultants offers support for virtually all facets of network systems deployed by companies of all sizes. Technologies supported by Progent in Tallahassee include:

Support Delivery Alternatives Available for Tallahassee, Florida Companies
Progent offers a variety of options for providing small and midsize companies with affordable IT services for troubleshooting, consulting, and network management outsourcing. Progent's paradigm for delivering network support services is built on the Call Center structure common to big IT support groups. Progent's Contact Center Service Mechanism ensures fast support, thorough service records, dependable follow-through, and tight expense monitoring across a range of IT support delivery options that include online troubleshooting, in-person help, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to analyze and fix hardware and software problems without the cost or time loss of in-person support calls. The background of Progent's network engineers makes it possible to handle most IT problems quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based registration process for first-time clients to address urgent network problems and Progent charges per minute with zero startup fees or minimums, so you pay only for the assistance you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer support for registered clients in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote service experts to deliver small and midsize businesses the best of both worlds: in-person service professionals when you require them as well as the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The response time for on-site support calls is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more concerning how to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, see Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading PSA platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics. For more information, refer to Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can provide assistance with vital technologies such as Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero pentest platform, company-wide network security consulting, high availability network design, virtual server solutions, plus configuration, programming and training for small business applications such as accounting, ERP, reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as site moves and major software upgrades, longer term initiatives such as customizing a legacy MRP system to a current MS Dynamics 365 solution, database software programming and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network administration, or urgent services such as disaster recovery and virus cleanup.

  • Infrastructure Guidance for an At-Home Workforce
    Progent can help small and mid-size companies to plan, configure and troubleshoot the network infrastructure for remote workers. Aspects of network infrastructure for which Progent's experts can deliver guidance include safe and convenient VPN connectivity, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi LAN design and implementation, and reliable Internet connections. For details about Progent's infrastructure consulting expertise for remote workers, visit infrastructure guidance for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is also easy for clients to migrate to a different support firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow businesses with mixed networks to save significantly on the expense of capital equipment, system maintenance, and IT administration while achieving enterprise-class availability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can support the multi- platform and loosely standardized networks typical of small companies, and retains ownership of the software in the customer's possession so that migrating to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers expert online consulting to help companies of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire threat progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-premises device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of infrastructure products including firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a business-wide perspective on system protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory regulations for IT information protection and incident reporting.

The breadth and depth of Progent's consulting team offer a powerful array of benefits to clients trying to maximize the productivity of their information network within a reasonable budget. These advantages include:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the front lines of IT service, performing a wide range of technical tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This ensures that you get not just world-class technical capability, but also a support engineer with field-tested methods for resolving actual IT problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for online support and on-premises help by the minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for support services provided during regular working hours. Many support organizations impose large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with big bills for quick solutions. Another advantage of granular pricing is that customers will be less tempted to allow incipient issues to stay unaddressed until they become big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports given by every consultant to each customer. The practice of documenting and organizing service records results in more efficient support and avoids a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who won't let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Small businesses who utilize freelance service providers or who maintain internal support staffs gain when Progent transfers information about new technology and tested methodologies to make their networks more reliable, protected, and productive. Learn additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Tallahassee, Florida company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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