Enlarging your telecommuter workforce can have a major impact on IT infrastructure, security, and company workflows. Progent has two decades of background helping businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Tacoma organization to select the right technologies and follow best practices in building and operating a secure virtual office solution for teleworkers that facilitates teamwork and delivers maximum value. Progent can provide services that go from as-needed guidance for getting you over challenging IT bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can help Tacoma, Washington businesses to succeed with any facet of creating a high-performing remote work environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and streamlined management.

IP Voice Integration for Telecommuters
Expanding the corporate phone environment to include remote users is critical to supporting an effective at-home workforce. A variety of cloud-based IP voice products are used by SMBs to server teleworkers. Many enterprises depend on Cisco's current or legacy platforms for VoIP management. Progent can help businesses of any size to plan or tune a telecommuter VoIP service that delivers the flexibility, transparency and security required for remote users. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist businesses optimize their existing Cisco VoIP systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and mixed media software deployed across the network. CUCM manages additional mixed media services such as unified messaging, video conferencing, and team interaction networks. For details about Progent's CUCM support, see Cisco Unified CM consultants.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can assist your company to support your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other older IP voice products, refer to Cisco CallManager expertise.
  • Cisco IP Gateways enable integration with PSTN networks and with clients operating beyond the corporate firewall like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network architecture to work with these VoIP solutions and provide as-needed configuration and troubleshooting expertise.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Tacoma, Washington company, call 1-800-993-9400 or go to Contact Progent.