Tacoma Consulting Experts for Computer Support Providers

Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Tacoma
Progent's consulting support for network service organizations in Tacoma Washington allows your company to provide your customers Progent's consulting and Help Desk support under your brand as a transparent augmentation of your regular IT support group. This can help you add to your client base, close gaps in your service catalog, create happy customers, and increase your bottom line.

Progent's nationwide roster of network infrastructure experts, desktop integration and troubleshooting specialists, network admins, and cybersecurity consultants have acted as seamless supplements to the support groups of some of the world's biggest IT service firms. Progent's breadth and depth of expertise allows you to widen the scope of your IT service practice, and Progent's transparency helps you elevate and protect your branding.

Progent is an IT support company with 20 years of experience providing online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any private IT services firm in the world. Progent has provided remote technical assistance and consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service firms features transparent resale to your customers of professional IT services. Progent bills your firm directly and works under your instructions to provide your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for customers who need 24x7 support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are fundamental to an efficient Help Desk. But modern ticketing platforms are not just costly to license and staff, but challenging to configure and maintain. Smaller IT service companies do not have the required resources. Progent's Call Center and ticketing program gives IT support firms an economical way to retain their own branding while delivering their customers world-class desktop support services built around an advanced ticketing platform and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT support organizations leverages Progent's investments in advanced ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The features offered with Progent's Service Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the range of technologies your business can handle, the number of geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support firms include:

• Progent's online desktop support team delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal business hours.
• Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended support is offered at additional cost.
• Optional on-premises support in major metros is offered across the US at extra cost.
• You keep full control of your clients and billing.
• Your customers enter service requests by means of your branded web portal, a toll-free phone number, or by sending a message to your assigned email address.
• Every client request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified remotely until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service firms allows your support team to become a single source for practically all technical guidance and troubleshooting your clients may need. You can grow your team and strategic IT skills at your own pace without having to decline opportunities due to a gap in expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service team, responding to your management, and bills you rather than your customer.
• By-the-Minute Billing: Progent bills by the minute to reign in costs.
• Detailed Service Reporting: Progent uses an enterprise-class documentation platform to make sure all services delivered are thoroughly documented. This enables you to shift account assignments to in-house consultants when you have sufficient people and relevant technical skills.

• Safely Grow Your IT Support Practice: You can quickly and safely accept additional jobs outside your main fields of excellence and open additional territories without exposure to the risks associated with increasing your head count too rapidly.
• Strengthen Your Name: You can improve your positioning as a full-spectrum network support firm by delivering more solutions to more clients under your own company name.
• Add to Your Services Catalog: Progent can provide world-class support in a wide range of technologies and can be a dependable reservoir of skills for growing your IT support business.
• Rapid Escalation: Thanks to a large team of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
• Make Your Customers Happy: Satisfied clients are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from other support firms.
• Remote Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Help Desk services to high-level consulting. Efficient online service saves money while delivering fast solutions.
• Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.

Progent's Practice Areas for Tacoma, Washington Companies
Progent's nationwide roster of certified consultants and technical experts can provide Tacoma, Washington companies a broad array of remote consulting and debugging services. Practice areas covered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Consulting Support for Network Service Organizations in Tacoma, Washington
To learn more details about Progent's consulting support for IT service firms in Tacoma, Washington, call 1-800-993-9400 or visit Contact Progent.