Mobile Technology Consulting

Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile PDAs were at one time one of the most successful solutions for maintaining anytime-anywhere access to messaging, scheduling, web applications, and other critical business information. Progent offers Tacoma, Washington businesses support from BlackBerry-certified professionals who can help businesses to maintain existing BlackBerry environments or transition smoothly to a current smartphone solution.

As the complexity of small business IT technology has expanded, and as the demand for world-class protection, reliability, and recoverability has become the norm for organizations of any size, successful deployment and support of RIM BlackBerry solutions has become more difficult. To handle issues such as security, business continuity, and synchronization of BlackBerry handhelds with diverse email systems and company databases, small organizations often resort to outside support professionals who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can help small organizations to design, administer, and troubleshoot BlackBerry environments economically and effectively, doing away with the necessity for an in-house BlackBerry technology specialist and lowering the cost and stress of supporting mobile work groups. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified network security professionals. This breadth of knowledge, coupled with Progent's efficient remote service delivery model, gives small companies an economical solution for integrating BlackBerry products seamlessly into their information network.

Progent's experts can assist your company with SQL Server 2019 development support, SQL Server 2016 migration and management consulting, and Microsoft Exchange Server setup so that your database and messaging infrastructure operate optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft software, configure streamlined administration utilities so you can monitor and support BlackBerry devices across your company, define security policies that make sense for your company, customize wireless applications, and make sure that your IT network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup procedures in order that it can be restored rapidly and thoroughly.

Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.

Integration Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies administration and support of RIM BlackBerry devices, offering a single platform for handling key jobs like smartphone installation, updates, and retirement and also offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server delivers transparent communication between Exchange, Groupwise, or Lotus Domino email servers and BlackBerry users and allows over-the-air synchronization.

BlackBerry BES Server offers a variety of data protection options beginning with automatic encryption of messages sent between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent flexibility in selecting levels of security to meet the specific needs of your mobile network. Progent's BlackBerry authorized engineers can assist you to select powerful security functions and activate them wirelessly. Samples of these wirelessly selectable security features include:

• Disable a device
• Erase data from a missing or stolen device
• Lock out Bluetooth
• Enable built-in defenses against malware

BlackBerry BES Server also offers flexibility in determining how to prevent users from loading or executing unsecure or prohibited applications. Progent can help you to select protective techniques like:

• Specify precisely what programs are allowed on the device
• Block external applications from using persistent storage on the BlackBerry device
• Select what functions external software can access on the BlackBerry smartphone
• Limit the kinds of access third-party applications running on the device can establish
• Prevent all third-party programs from being installed or run on the BlackBerry smartphone

Some Ways That Progent Can Help You to Manage and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has earned certifications from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support services span areas from resolving synchronization issues to architecting mobile workforce solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to carry out basic support functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your company messaging software. Progent's certified service professionals can in addition assist you to resolve a wide range of issues concerning synchronization, handset detection, email reconciliation, web access, mobile connections, IM, workstation application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online help for small office IT networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile technical support costs low and, by dealing with problems quickly, optimizes the output of your BlackBerry smartphone users.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, repair, and document a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements assessment, solution architecture, roll-out planning and execution, performance optimization, design of a fault-tolerant architecture, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to create a mobile wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, help your organization to determine which administration approach and equipment meet your needs, and analyze your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed decisions concerning options for software editions, processors and storage, network design, and application set up.

To maximize network security, Progent's BlackBerry-certified consultant can help your company to choose and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security specialists to run network-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Expert
In order to get in touch with Progent about technical help for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.