UNIX and Linux Support Services

For small companies in Sydney New South Wales, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to handle advanced security architecture and disaster recovery planning.

Progent's remote support services represent exceptional leverage due to the fact that they are equipped with the practical experience and the advanced technology to resolve the majority of information system problems rapidly. This reduces direct costs because solutions require fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by minimizing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused management.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you owe only for the services that you receive. In contrast to many online support firms, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent situations where fast fixes somehow turn into major invoices. Progent's penchant for dealing with technical issues efficiently results in your company saving cash.

Progent's Remote Support Tools
Over the years, Progent has fine tuned an array of customized tools and field-tested processes which permit the maximum degree of effectiveness for remote technical support and troubleshooting for small business information networks. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology enables the consultants of Progent's Technical Response Center to communicate with your company's system without compromising system security.

Progent's highly evolved service database system keeps extensive records describing the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of all help rendered to every customer by every engineer. This history of anomalies and fixes is stored as a readily accessible proprietary database that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available other massive technical databases and permit quick response from vendors' internal support staff so Progent's online consulting specialists can come up with the best solutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Sydney New South Wales or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.

Remote Technical Services Offered Progent
Progent's phone-based support engineers have credentials in a comprehensive set of technologies. This breadth of IT skills allows Progent's consultants to address practically any crisis that may crop up in a small or midsize company network. Certifications earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To help companies with mixed-operating system networks, Progent also offers access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Online support services Offered by Progent to customers in Sydney include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of computer technology such as network architecture, messaging solutions, system and operational security, UNIX/Linux and Windows integration, VMware products for server economization and simplified administration, and migration from older systems to current Windows or Linux-powered environments. Progent's group-based approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX/Linux support engineers can provide urgent online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux versions for which Progent offers expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
  The Cisco CCIE credential is the top recognition for network infrastructure engineers, and indicates a consultant's technical skills at the expert level. CCIEs can deal with the most complex challenges occurring in network infrastructure planning, deployment, administration, protection, and repair. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS network management utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness since their deep experience permits them to find solutions for even the most intractable problems quickly. In many cases, less qualified consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Few support organizations make Cisco CCIEs available to assist small and mid-size companies. Progent offers quick phone access to a Cisco authorized CCIE so you can receive urgent assistance for serious network infrastructure problems that are impacting worker productivity but are outside the experience of your ordinary computer service providers. Progent's CCIE support experts can interface to your network via state-of-the-art on-line support technology to perform efficient, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity products including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

• Certified MS Windows Support
  Progent's Microsoft-expert online support professionals can deliver computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a wide range of technology support services such as Windows Server 2022 solution design and migration consulting, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a wide array of online desktop consulting and support services such as Microsoft Windows 11 migration support and planning and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Premier System Security Specialists
  Progent's certified CISM and CISSP security consultants offer a variety of security services that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to clean up rapidly following a damaging penetration. Security solutions available from Progent cover thorough security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from malicious assaults; setting up firewalls; establishing secure architectures for remote and mobile access; securing your messaging system from spam and directory harvest attacks; and instituting round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote support services to help organizations of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine physical resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.

• Call Center Support
  Progent's Help Desk service options for small businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center support services are well suited for small companies who lack the money or time to build and maintain an in-house Help Desk but who require quick response from a reliable Call Center with professional telephone support plus the in-depth expertise to escalate complex tasks to advanced engineers.

  Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

  Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk or revamping your current one, identifying or enhancing Help Desk software products to address the particular demands of your company, or adding temporary phone support personnel to reinforce your internal Help Desk team to handle demanding scenarios like software transitions, major updates, or rolling out brand new applications.

  Progent's Help Desk Call Center team of veteran information technology consultants provides your computer users in Sydney New South Wales instant contact with a large support resource with years of experience delivering phone support and remote troubleshooting for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a solid enabler of company productivity, and Progent's target is to fix and not simply track IT issues.

• Applications Services: Education, Programming, and Troubleshooting
  Progent's Applications Consulting staff provides phone-based professional consulting support and training in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for popular Microsoft applications including CRM, MS Project, MS Office Word, and MS Excel. To find out more information on Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

  Progent's Mac experts can support the artistic facets of Mac environments by providing remote consulting support and education in imaging, audio, and motion video. Progent's support professionals offer help in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio or video or establishing an audio/video post production lab.

  Online Network and Server Monitoring Services
  Progent offers companies in Sydney New South Wales remote network monitoring services based on MS System Center Operations Manager network monitoring, enhanced by Progent to fit your environment so that your network support is proactive rather than reactive. By detecting potential problems before they grow into network outages, remote monitoring can head off disruptive and expensive network crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments powered by a variety of OS platforms.

Sydney Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater Sydney metro area.