Expanding your at-home workforce can have a major impact on IT architecture, security/compliance, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Sydney organization to select the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and delivers top business value. Progent offers services ranging from on demand expertise for getting you over challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent can help Sydney, New South Wales organizations to with any aspect of creating a high-performing remote work environment by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, data security, data protection solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A rapid, enterprise-wide switchover to a from-home business model, which could be activated by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services utilize Progent's extensive network of online IT support experts combined with world-class trouble ticketing and follow-up technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or update the status of their current tickets, enter details, and upload screen captures or relevant files. Support services are provided at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to resolve complex issues. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables your company to expand your existing Support Desk team by splitting responsibilities for Call Center support transparently between your regular IT support organization and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support solution utilizing the number one PSA tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can help your business to provide best-in-class desktop support to your at-home workforce, go to Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Sydney, New South Wales organization, phone 1-800-993-9400 or visit Contact Progent.