Wireless Support

Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless smartphones were once one of the most popular products for maintaining location-independent access to email, calendars, web applications, and other vital business information. Progent offers Sydney, New South Wales companies the services of BlackBerry-certified professionals who can help organizations to maintain existing BlackBerry environments or migrate efficiently to a modern smartphone solution.

As the sophistication of small company networks has expanded, and as the need for world-class protection, dependability, and recoverability has grown to be the standard for companies regardless of size, successful integration and support of BlackBerry technology has become more challenging. To handle issues such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse messaging systems and shared databases, small businesses frequently resort to outside consulting professionals who specialize in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can help small businesses to design, manage, and repair BlackBerry environments economically and efficiently, eliminating the necessity for an in-house BlackBerry solutions specialist and lowering the expense and stress of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This breadth of knowledge, combined with Progent's proven remote service delivery capabilities, gives small businesses an economical alternative for incorporating RIM BlackBerry technology productively into their IT system.

Progent's experts can help your company with SQL Server 2019 integration and development consulting, SQL Server 2016 management consulting, and Microsoft Exchange setup so that your database and email infrastructure operate optimally with BlackBerry BES Server. Progent can also help you to upgrade from previous releases of BlackBerry and Microsoft software, set up easy-to-use administration tools to help you track and support BlackBerry devices across your business, recommend security policies that are right for your company, develop custom wireless software, and ensure that your network infrastructure is appropriately configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your scheduled backup processes in order that it can be restored rapidly and safely.

Sydney Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater Sydney metro area.

Technical Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and support of RIM BlackBerry wireless handsets, offering a single platform for handling key jobs like smartphone deployment, updates, and retirement while also providing a solid infrastructure for security and high availability. BlackBerry Enterprise Server supports seamless integration between Microsoft Exchange, Groupwise, or IBM Lotus Domino messaging servers and BlackBerry handsets and allows wireless synchronization.

BlackBerry Enterprise Server offers a wealth of security capabilities beginning with automatic encryption of information transmitted between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits excellent flexibility in adjusting degrees of security to meet the specific requirements of your company's network. Progent's BlackBerry certified consultants can assist you to choose advanced security features and enable them wirelessly. Samples of these wirelessly configurable security settings include:

• Disable a BlackBerry smartphone
• Erase data from a misplaced or stolen BlackBerry smartphone
• Lock out Bluetooth
• Enable built-in protection against malicious attacks

BES Server also offers versatility in determining mechanisms to prevent BlackBerry users from installing or executing unsecure or unauthorized programs. Progent can help you to choose protective processes like:

• Specify precisely which programs are permitted on the device
• Prevent external programs from allocating persistent storage on the BlackBerry device
• Determine what resources external software can access on the BlackBerry device
• Restrict the kinds of connections third-party software running on the device can establish
• Prevent all third-party programs from being loaded or executed on the device

How Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has been awarded certifications from RIM in all key facets of BlackBerry technology. Progent's BlackBerry consulting services span areas from troubleshooting synchronization issues to architecting wireless workforce solutions based on BlackBerry BES Server. These BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can help you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks including resolving enterprise activation problems, registering and removing BlackBerry smartphone users, activating passwords, implementing wireless program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry consultants can also help you to operate administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and assist you to define and install sensible security options.

Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange Server architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry-certified consultant has expertise in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to install and remove BlackBerry device users on Microsoft Exchange and Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System and IM, implement access control lists, control Microsoft Exchange Server data flow, create, edit, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a number of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, troubleshoot, and document a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry technology include business and network needs assessment, solution architecture, installation strategy and execution, performance tuning, design of a fault-tolerant architecture, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational goals and to create a wireless system that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to support a BlackBerry BES Server, help you to decide which management approach and equipment meet your needs, and evaluate your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices concerning alternatives for software versions, processors and mass storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can help you to select and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security specialists to run company-wide security assessment and compliance testing and suggest improvements to support your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Expert
In order to ask Progent about consulting expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.