Besides providing rapid access to guidance from high-level network professionals and subject matter experts to help Oakland, California businesses with specific technical issues or longer-term projects, Progent can provide short-term supplemental staffing to deliver more generalized services like PC help, IT management, and Help Desk call center response. Short-term staffing can help businesses to respond to expected or unexpected surges in demand for network services, which may result from scenarios like mergers and acquisitions, site relocation, technology migration, business process changes like telecommuting, disaster recovery, busy seasons, or new regulations. Temporary supplemental staffing can also cover gaps caused by the absence of full-time staff members because of vacations, health issues, resignation, or other reasons.

Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary staff augmentation services offer businesses the flexibility to respond to increases in requirements for IT services without dealing with the costs and delays associated with identifying and hiring professional IT personnel and without the burden of adding to your permanent staff size.

Key aspects of Progent's temporary staffing services include:

  • Fast availability of reliable IT professionals
  • Simple engagement, termination, and re-engagement of services
  • Seamless extension of your in-house network support staff
  • Comprehensive reporting of all services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled fast
  • Close relationship with a world-class, full-spectrum source for network expertise
Progent's Co-managed Help Desk Program
Progent's co-managed Help Desk program is a specialized on-going staff augmentation option that enables IT organizations to share the work of Help Desk Call Center support seamlessly between their full-time IT staff and Progent's nationwide team of IT support specialists. Acting as a seamless supplement of your full-time Help Desk, Progent's co-managed Help Desk Call Center service is a joint service alternative powered by the leading shared professional services (PSA) platform for streamlining, service calls, generating tickets, assigning responsibility, tracking responses, and producing documentation.

Why Choose Progent?
Progent has 20 years of experience providing online and onsite IT services for organizations throughout the United States. Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's certifications.

Progent's Areas of Expertise for Oakland, California Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Oakland, California organizations a broad array of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for network service providers include:

Contact Progent for Short-Term Staff Augmentation for Oakland, California Organizations
To learn more about Progent's short-term staff augmentation services for Oakland, California organizations, call 800-993-9400 or visit Contact Progent.