Low-cost Computer Help from Microsoft premier Consultants for Companies in Sunnyvale, CA
By offering world-class know-how whenever you require it, providing specialized expertise for key business applications, providing high-value services such as virtual server hosting, billing only for services delivered, and requiring no sign-up fees or retainers for standard services, Progent helps your company to maximize the competitive value of your information system and minimize support expenses. Progent recognizes that information system protection, reliability, and performance are as important to small companies as to large enterprises but that small organizations lack the economy of scale to spend heavily in information networks and internal service staffs. Progent's basic value proposition is that no IT support organization can equal Progent's ability to deliver the network support your company needs when you need it and at prices you can afford.

For larger businesses, Progent offers co-sourcing support to add to the skills of your internal network service team. Co-sourcing can reduce expenses and help meet schedules for big projects like software development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of certified experts to assist your company to plan and execute your cloud strategy.

Key Products and Technologies Serviced by Progent for Sunnyvale, California Businesses
As a Microsoft-certified Partner IT service firm that maintains a large team of Cisco Premier CCIE network infrastructure experts and Apple accredited consultants, Progent provides emergency troubleshooting and affordable online consulting to Sunnyvale, CA companies for a broad array of information technologies including:

Support Delivery Options Available for Sunnyvale, California Companies
Progent has a selection of options for providing small companies with cost-effective computer services for technical support, system architecture, and network administration. Progent's paradigm for delivering IT support services is based on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Service Mechanism ensures rapid response, thorough service documentation, reliable follow-up, and tight cost control across an array of IT service delivery options that include online repairs, in-person support, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center offers emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and fix network issues without the cost or delay of in-person support visits. The experience of Progent's IT engineers makes it possible to resolve the majority of IT problems rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional details concerning Progent's online network support expertise.

  • Onsite Service
    Progent offers onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in conjunction with Progent's online service engineers to deliver small and midsize companies the best of both worlds: hands-on support technicians when you need them as well as the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application developers. The wait time for in-person support calls is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more concerning how to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems. To learn more, visit Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics. For more information, see Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent provides small businesses budget-friendly access to enterprise-class IT professionals who can deliver help with vital products and technologies including Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment products, network protection consulting, fault tolerant it system engineering, virtual server solutions, plus integration, programming and support for business software such as financials, ERP and MRP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects such as office relocations and massive software upgrades, extended projects such as customizing a legacy MRP platform to a modern MS Dynamics or Dynamics 365 package, relational database software programming and administration services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency services such as disaster recovery and malware removal.

  • Infrastructure Expertise for an At-Home Workforce
    Progent can assist small and mid-size companies to design, set up and debug the network infrastructure needed to support a remote workforce. Aspects of network infrastructure where Progent's consultants offer guidance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi network design and implementation, and robust Internet access. For details about Progent's network infrastructure expertise for remote workers, see infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is also easy for customers to transfer to a different service firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure support, and IT administration while achieving world-class availability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed service, can handle the multi- OS and loosely standardized networks common with smaller businesses, and retains ownership of the software in the client's hands so that moving to a new virtual host is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote support to help organizations of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your IT team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-premises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their networking appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated collection of infrastructure products including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Premier security experts, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide perspective on network protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government requirements for IT data protection and reporting.

The breadth and depth of Progent's consulting team bring a powerful set of benefits to companies wishing to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the forefront of network service, performing a broad variety of technical tasks for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This means that you get not just expert IT capability, but also a support engineer with field-tested approaches for resolving real-world network problems rapidly. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for phone support and on-premises visits per minute. Consequently, you pay only for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no sign-up charge and asks no retainer for support services delivered during regular business hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity does away with king-size bills for fast repairs. Another advantage of by-the-minute invoicing is that your company will not be inclined to permit simple issues to stay unaddressed until they grow into major ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who provide scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports sent by every staff member to each customer. The practice of documenting and organizing support records allows more effective support and eliminates a slew of typical problems such as when a service customer is effectively held hostage to a consultant who won't release the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Small companies who utilize independent service providers or who employ in-house support staffs gain when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive. Find out more about Progent's knowledge transfer services.

Contact Progent
In case your Sunnyvale, California company wants to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Help
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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