Stockton Consulting Expertise for IT Service Firms

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Stockton
Progent's consulting services for IT service organizations in Stockton California enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support with your company's brand as a seamless extension of your regular IT support group. This can help you grow your client base, expand your service offerings, satisfy your customers, and improve your bottom line.

Progent's nationwide team of network experts, PC integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have worked as seamless extensions to the IT groups of some of the country's largest IT service businesses. Progent's range of expertise allows you to broaden the capabilities of your IT service practice, and Progent's close integration with your support team lets you elevate and preserve your branding.

Progent is an IT support firm with 20 years of experience delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent IT support firm in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's consulting program for IT service organizations offers seamless resale to your customers of professional services. Progent bills your firm exclusively and works under your instructions to provide your clients consulting and support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for customers who require 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is the heart of a successful Help Desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but also challenging to set up and maintain. Smaller IT service companies do not have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT support organizations an affordable way to keep their own branding while delivering their clients responsive desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services enable you to expand your physical and virtual support workload, the range of technologies your firm can take on, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service organizations include:

• Progent's online desktop support staff provides Level 1 end user support with 1-hour service level agreement to commence work during normal business hours.
• Normal service hours are from 5am to 7pm PST, five days per week.
• Extended hours support is available at additional cost.
• Optional on-premises support in major metros is offered across the country at extra cost.
• You keep full control of your clients and invoicing.
• Your clients submit service requests via your own branded web portal, a toll-free phone number, or by sending a request to your dedicated email address.
• Each client request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified remotely while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service providers allows your support team to act as a single point of contact for virtually all technical expertise your clients may need. You can grow your staff and strategic IT skills steadily without being forced to say no to new business owing to a lack of expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent acts as a transparent extension of your in-house IT service team, under your coordination, and bills your firm instead of your client.
• By-the-Minute Billing: Progent charges by the minute to minimize costs.
• Detailed Service Reporting: Progent utilizes an enterprise-class reporting system to make sure all services performed are thoroughly documented. This allows you to transfer account assignments to internal personnel when you have sufficient people and relevant technical skills.

• Safely Grow Your IT Support Business: You can easily and affordably accept more opportunities outside your main areas of excellence and serve additional geographies without assuming the risks associated with increasing your head count too rapidly.
• Re-enforce Your Name: You can solidify your mind share as a comprehensive IT service firm by offering more solutions to more clients using your own company name.
• Add to Your Services Catalog: Progent offers world-class expertise in a broad range of technologies and can be a dependable reservoir of skills for growing your IT service business.
• Fast Problem Escalation: Thanks to a large team of high-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
• Make Your Customers Satisfied: Satisfied clients keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
• Remote Technical Support Experts: For 20 years, Progent has provided remote network support from Call Center support to advanced consulting. Efficient remote support cuts costs and produces fast solutions.
• Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.

Progent's Practice Areas for Stockton, California Companies
Progent's veteran roster of certified consultants and technical experts can provide Stockton, California businesses a broad array of remote technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for IT service providers include:

Learn More About Progent's Consulting Program for Network Service Providers in Stockton, California
For more details about Progent's reseller program for IT service organizations in Stockton, California, call 1-800-993-9400 or refer to Contact Progent.