Mobile Support

Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless smartphones were once among the most successful products for maintaining mobile connectivity to messaging, calendars, web programs, and other vital business data. Progent offers Stockton, California companies the expertise of BlackBerry-premier professionals who can assist companies to manage existing BlackBerry deployments or migrate smoothly to a current smartphone platform.

As the complexity of small business networks has increased, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the norm for businesses of any size, effective deployment and support of BlackBerry solutions has become more challenging. To address issues such as data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging systems and company databases, small businesses frequently turn to outside support firms who specialize in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified engineers who can help small businesses to plan, manage, and repair BlackBerry environments economically and effectively, dispensing with the necessity for an in-house BlackBerry technology expert and lowering the expense and hassle of maintaining wireless workers. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, coupled with Progent's efficient online support model, gives small companies an economical alternative for integrating RIM BlackBerry products seamlessly into their business information system.

Progent's experts can assist you with SQL Server 2019 integration support, SQL Server 2016 migration support, and Exchange Server setup so that your data and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft software, set up easy-to-use management utilities so you can monitor and support BlackBerry devices across your business, recommend security policies that are right for your business, develop custom wireless software, and ensure that your IT network infrastructure is properly configured to handle your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be recovered quickly and safely.

Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.

Consulting Help for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies management and support of BlackBerry smartphones, providing a centralized solution for handling key tasks such as device installation, upgrades, and retirement while also offering a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers transparent integration between Microsoft Exchange Server, Groupwise, or Lotus Domino email platforms and BlackBerry smartphones and allows remote synchronization.

BES Server features a variety of data protection options starting with automatic data encryption of information sent between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also permits great flexibility in selecting degrees of security to meet the special needs of your company's environment. Progent's BlackBerry authorized consultants can assist your company to select powerful security functions and activate them remotely. Samples of these over-the-air selectable security features are:

• Disable a BlackBerry device
• Wipe data from a lost BlackBerry device
• Lock out Bluetooth
• Activate built-in defenses against malicious attacks

BlackBerry BES Server also provides flexibility in determining how to prevent BlackBerry users from installing or executing unsafe or unauthorized code. Progent can assist you to choose blocking techniques like:

• List precisely what applications are allowed on the device
• Block third-party software from using non-volatile storage on the BlackBerry smartphone
• Select what resources external software can use on the smartphone
• Limit the kinds of connections third-party programs running on the device can initialize
• Prevent all third-party software from being loaded or run on the smartphone

Expert BlackBerry Technical Services Offered Remotely from Progent
Progent's certified RIM BlackBerry engineers are accessible by phone to provide expert assistance to companies in the Stockton region or throughout California. Progent's experienced remote consulting team has helped businesses resolve network issues and reduce support costs in each state in the U.S. and built a large following of loyal customers. (Refer to Progent's client testimonials.)

Progent offers remote consulting support for a wide array of issues associated with BlackBerry products such as wireless synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server, and improving wireless security. Major BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, changing user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned experts can also assist you to troubleshoot a broad array of problems concerning synchronization, handset detection, email reconciliation, web browsing, mobile connections, IM, desktop software installation, and Desktop Redirector.

As a top innovator in delivering nationwide remote consulting services for small office networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry technical support expenses low and, by solving issues quickly, optimizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can show you how to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical tasks including resolving enterprise activation issues, adding and deleting BlackBerry device users, setting activation passwords, configuring over-the-air program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry engineers can also show you how to use management tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using WiFi for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES environment and assist your company to select and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry-certified consultant offers expertise in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to install and remove BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, implement push and pull access control lists, control Microsoft Exchange data flow, create, edit, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent to Get Support from a BlackBerry-Certified Consultant
If you wish to get in touch with Progent about technical support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.