Fast, Affordable Remote Computer Troubleshooting for Sterling Heights, Michigan Small Businesses
For over two decades, Progent has focused on providing world-quality network support to clients with small-business IT budgets. Progent has built a powerful service solution that features a streamlined, seamless virtual office infrastructure, custom remote repair technology, a substantial team of engineers accredited in a wide array of technical disciplines, a Call Center operational structure that promotes responsiveness and ensures follow-through, a global team of remote troubleshooting experts, on-site service options for the majority of most zip codes in the United States, and a company ethos focused on resolving network issues in the least time and at the least cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house network support team. This can cut costs and help meet schedules for big IT initiatives such as application programming, disaster recovery planning, security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of accredited consultants to assist your business to plan and execute a sensible cloud computing strategy.

Core Products and Technologies Supported by Progent for Business Networks in Sterling Heights, Michigan
Progent's group of world-class consultants provides assistance for virtually all facets of network technology found in businesses of any size. Technologies supported by Progent in and around Sterling Heights include:

Support Delivery Alternatives Available for Sterling Heights, Michigan Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for technical support, system architecture, and IT management outsourcing. Progent's model for providing network support is built on the Call Center structure common to larger IT groups. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive activity documentation, consistent follow-through, and strict cost control across an array of network support delivery options that include remote troubleshooting, onsite support, and top-level consulting.

  • Online Service
    Progent's Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support experts can help clients to troubleshoot and repair hardware and software issues without the cost or delay of travel for onsite support calls. The experience of Progent's network consultants allows them to handle the majority of IT problems quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup process for first-time customers to accommodate urgent network problems and Progent bills per minute with zero startup charges or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional information concerning Progent's online network troubleshooting expertise.

  • On-site Service
    Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote service experts to give small and midsize businesses the ideal combination: hands-on support technicians when you require them as well as the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The response time for in-person support visits is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more details concerning why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, visit Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's pool of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the top professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and reporting. For details, visit Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies such as Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero threat assessment platform, company-wide network protection engineering, fault tolerant it system consulting, server virtualization solutions, plus configuration, programming and training for business programs such as accounting, ERP and MRP, management reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site relocations and major software migrations, extended projects such as upgrading an older ERP system to a modern Microsoft Dynamics or Dynamics 365 package, database application development and administration support, and web development, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system management, or emergency response like disaster recovery and malware removal.

  • Infrastructure Support Services for an At-Home Workforce
    Progent can assist small and medium-size companies to plan, configure and debug the infrastructure needed to support teleworkers. Areas of infrastructure for which Progent's experts can deliver support include safe and efficient VPN connectivity, VDI desktop platforms, router configuration, Wi-Fi network planning and deployment, and reliable Internet connectivity. For details about Progent's infrastructure expertise for teleworkers, refer to infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize company's servers in a setting that not only provides the top level of dependability and extensibility but that is also simple for customers to transfer to a different support firm or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is based on proven virtualization technologies that allow businesses with multi-vendor environments to save dramatically on the expense of hardware, infrastructure maintenance, and IT management while getting world-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered service, can support the mixed- OS and loosely standardized networks typical of smaller companies, and keeps control of the licenses in the client's possession so that migrating to a different virtual system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online support to help organizations of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize local IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so all potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of system security and can assist with advanced security projects such as SIEM solutions to help enterprises meet business standards and statutory requirements for network information protection and incident reporting.

The breadth and depth of Progent's consulting staff offer a unique array of benefits to companies wishing to increase the business value of their IT network within a realistic budget. These benefits include:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average more than a decade of real-world industry experience, at the forefront of IT service, performing a broad variety of IT tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This ensures that you get not only expert technical capability, but also a support engineer with proven methods for repairing actual network problems quickly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no retainer for services delivered during regular working hours. Many service organizations demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity does away with big bills for fast repairs. An additional advantage of granular billing is that you will be less inclined to permit simple issues to stay unaddressed until they grow into big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation given by every staff member to each customer. The practice of documenting and organizing support records allows more efficient service and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who won't let go of the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Small businesses who work with freelance service providers or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and productive. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Sterling Heights, Michigan business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Support
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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