Expert Remote Technical Support for Stamford, Connecticut Small Business Computers from World-class Engineers
Small businesses have traditionally been ignored by major IT support firms. Many small businesses permit themselves to grow excessively dependent on freelance consultants or small support firms who don't have the size or broad skill sets to react quickly or efficiently to technical emergencies. Other small companies turn to giant service providers staffed with technicians taught to offer standardized fixes for common problems but who are missing the background and technical scope to handle the variety of environments and absence of standards typical of small business information systems.

Progent's time-tested methodology for providing affordable and effective network support to small companies has made Progent among the top Microsoft-certified network consulting firms in the industry. Progent has provided remote support to small businesses in every state in the U.S. (See Progent's customer testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house network service staff. This can cut costs and help meet schedules for major IT initiatives such as application programming, disaster recovery planning, security audits, merging datacenters, or software migrations.

Progent can also provide access to accredited consultants to help your business to plan and execute a sensible cloud strategy.

Core IT Areas Serviced by Progent for Business Networks in Stamford, Connecticut
Progent's nationwide team of certified consultants offers help for all aspects of network technology used by companies of all sizes. Areas served by Progent in and around Stamford include:

Support Delivery Options Available for Stamford, Connecticut Companies
Progent has a variety of alternatives for providing small businesses and local governments with affordable IT services for technical support, consulting, and IT administration. Progent's model for delivering network support is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Helpdesk Service Model promotes fast response, comprehensive activity records, reliable follow-up, and tight cost monitoring for a range of network service delivery modes that include online repairs, on-premises help, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist clients to analyze and fix network problems without the expense or delay of in-person support visits. The experience of Progent's IT consultants allows them to resolve the majority of IT problems rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to accommodate urgent network problems and Progent bills per minute with zero startup fees or minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional details about Progent's online network support services.

  • Onsite Service
    Progent offers on-site computer assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online support engineers to give small and midsize companies the ideal combination: on-premises service professionals when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security specialists, and business software developers. The response time for in-person support calls is usually less than one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details concerning why to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging problems. For details, see Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's roster of certified desktop support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. For more information, see Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to enterprise-class consultants who can provide assistance with vital products and technologies such as Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network protection engineering, non-stop network consulting, virtualization strategies, plus configuration, customization and support for business applications including financials, operations, reporting, CRM, and office productivity packages. Progent can help with one-shot projects such as office relocations and major software migrations, extended initiatives such as upgrading an older MRP platform to a modern MS Dynamics 365 solution, relational database application programming and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent services like disaster recovery and virus cleanup.

  • Network Infrastructure Expertise for Telecommuters
    Progent can help small and medium-size companies to plan, configure and troubleshoot the infrastructure to support offsite workers. Aspects of infrastructure where Progent's experts can provide support include secure and efficient VPN tunnel connections, VDI desktop platforms, router setup, wireless LAN planning and deployment, and robust Internet connections. For information about Progent's network infrastructure support services for telecommuters, refer to infrastructure guidance for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the top level of dependability and extensibility but that is also simple for customers to migrate to a different support firm or to bring internally if your situation warrants it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit companies with multi-vendor networks to benefit dramatically on the expense of capital equipment, system support, and network administration while getting world-class reliability and an unprecedented level of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can support the multi- platform and non- standardized networks typical of smaller businesses, and retains ownership of the software in the client's possession so that moving to a new virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced online consulting services to help businesses of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine local resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-premises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex array of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-Premier security consultants, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals offer a company-wide view of network protection and can assist with complex security projects such as SIEM solutions to help companies meet business standards and government regulations for network data protection and reporting.

The scope and size of Progent's consulting staff bring a powerful array of advantages to customers wishing to increase the business value of their information system within a realistic budget. These advantages include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, at the forefront of network service, executing a wide variety of technical tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not just world-class IT help, but also a consultant with field-tested approaches for resolving real-world IT problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person visits by the minute. As a result, you owe only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for support services delivered during normal business hours. Many support firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids major invoices for fast repairs. Another advantage of by-the-minute pricing is that your company won't be inclined to allow minor problems to fester until they grow into major problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local support organizations who provide minimal documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation given by each staff member to each client. The discipline of documenting and archiving service records allows more effective service and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who won't let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Small businesses who work with freelance service providers or who maintain in-house IT staffs gain when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, secure, and productive. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Stamford, Connecticut business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Help
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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