In addition to providing rapid access to top-tier IT professionals and subject matter experts to help Richmond, Virginia organizations to resolve specific technical issues or strategic projects, Progent can provide short-term supplemental staffing to deliver more broadly defined assistance such as PC help, IT management, and Help Desk call center response. Temporary staffing makes it possible for organizations to deal with planned or surprise increases in the need for network services, which may result from situations like mergers and acquisitions, site moves, technology migration, business process changes like work-from-home, disaster response, busy seasons, or new compliance requirements. Temporary staffing can also cover voids resulting from the absence of full-time IT personnel because of scheduled vacations, illness, termination, etc.

Advantages of Progent's Short-Term Staff Augmentation Program
Progent's temporary staff augmentation services give organizations the ability to react to surges in demand for network personnel without being saddled with the expense and delays that come with identifying and recruiting appropriate technical personnel and without the burden of increasing your permanent staff size.

Key aspects of Progent's temporary staff augmentation services include:

  • Rapid availability of reliable IT professionals
  • Simple engagement, termination, and resumption of services
  • Transparent augmentation of your in-house network support team
  • Comprehensive reporting of services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled promptly
  • Strong relationship with a top-level, full-service resource for IT expertise
Progent's Co-managed Help Desk Call Center Service
Progent's shared Call Center service is a proven flexible staff augmentation option that enables IT groups to share the responsibilities of Help Desk support seamlessly between their in-house IT staff and Progent's nationwide team of IT support experts. Working as a transparent extension of your full-time Help Desk, Progent's shared Help Desk program is a joint support solution based on by the leading group PSA tool for streamlining, service requests, ticketing, assigning ownership, monitoring responses, and producing documentation.

Why Choose Progent?
Progent has two decades of background delivering remote and onsite IT expertise for businesses of all sizes throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's industry certifications.

Progent's Areas of Expertise for Richmond, Virginia Companies
Progent's seasoned team of certified consultants offers Richmond, Virginia organizations a broad range of remote consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service firms include:

Contact Progent for Short-Term Staffing Services for Richmond, Virginia Businesses
To learn more details about Progent's temporary staff augmentation services for Richmond, Virginia organizations, call 800-993-9400 or visit Contact Progent.