In addition to providing rapid contact with top-tier IT professionals and subject matter experts to assist Albuquerque, New Mexico companies with discrete technical problems or strategic projects, Progent can provide short-term staff augmentation to deliver more generalized services like desktop support, IT management, and Call Center response. On-demand staffing can help businesses to deal with expected or surprise surges in demand for IT personnel, which may result from situations like company mergers, site relocation, platform upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory changes. Temporary staffing can also fill voids resulting from the absence of in-house staff members because of scheduled vacations, health issues, resignation, or other reasons.

Benefits of Progent's Temporary Staff Augmentation Program
Progent's short-term staffing services give organizations the ability to respond to surges in requirements for network services without dealing with the costs and hassle that come with vetting and hiring appropriate IT help and without the burden of increasing your permanent staff size.

Key features of Progent's temporary staff augmentation services include:

  • Fast access to proven IT pros
  • Easy initiation, cessation, and resumption of services
  • Seamless extension of your in-house IT team
  • Comprehensive reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled promptly
  • Close relationship with a top-level, full-service resource for IT support
Progent's Shared Help Desk Call Center Program
Progent's shared Help Desk service is a proven flexible staff expansion option that enables IT organizations to share the responsibilities of Help Desk Call Center support transparently between their full-time IT staff and Progent's nationwide pool of technical support experts. Working as a transparent supplement of your in-house Call Center, Progent's shared Help Desk service is a joint service alternative based on by the industry's leading shared professional services (PSA) tool for streamlining, service requests, generating tickets, assigning ownership, monitoring progress, and producing management reports.

Why Choose Progent?
Progent has two decades of experience providing online and onsite network services for businesses throughout the United States. Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.

Progent's Practice Areas for Albuquerque, New Mexico Companies
Progent's seasoned team of certified engineers can provide Albuquerque, New Mexico businesses a broad range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:

Contact Progent for Short-Term IT Staffing for Albuquerque, New Mexico Businesses
To learn more about Progent's temporary staff augmentation services for Albuquerque, New Mexico organizations, call 800-993-9400 or visit Contact Progent.