In addition to providing fast contact with high-level network professionals and subject matter experts (SMEs) to help Thousand Oaks, California organizations with specific technical issues or longer-term initiatives, Progent offers short-term supplemental staffing to deal with more generalized services such as PC help, network management, and Help Desk call center response. Short-term staffing can help businesses to deal with planned or surprise surges in the need for IT personnel, which may be caused by situations such as mergers and acquisitions, data center relocation, platform migration, business process changes like telecommuting, disaster response, seasonal variations, or regulatory mandates. Temporary IT staff augmentation can also cover gaps left by the loss of in-house staff members because of vacations, illness, termination, etc.

Benefits of Progent's Short-Term Staffing Program
Progent's short-term supplemental staffing services give businesses the versatility to react to surges in requirements for IT personnel without being saddled with the costs and hassle that come with vetting and recruiting professional technical personnel and without the risk of adding to your permanent head count.

Key aspects of Progent's short-term staffing services include:

  • Fast access to reliable IT pros
  • Easy engagement, cessation, and re-engagement of services
  • Transparent extension of your full-time IT staff
  • Full reporting of all services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved promptly
  • Close working relationship with a world-class, full-service source for network expertise
Progent's Shared Help Desk Call Center Program
Progent's co-managed Call Center program is a proven flexible staff expansion option that allows IT groups to divide the responsibilities of Help Desk support transparently between their in-house network personnel and Progent's nationwide pool of technical support specialists. Working as a transparent extension of your full-time Help Desk, Progent's shared Call Center service is a collaborative service solution powered by the leading shared professional services (PSA) tool for managing, service requests, generating tickets, assigning responsibility, tracking responses, and generating documentation.

Why Choose Progent?
Progent has 20 years of background providing remote and onsite network services for businesses throughout the U.S. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP, CISM, and GIAC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Thousand Oaks, California Companies
Progent's veteran roster of certified consultants can provide Thousand Oaks, California organizations a broad range of remote consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service firms include:

Contact Progent for Temporary Staffing Services for Thousand Oaks, California Businesses
To learn more details about Progent's temporary staffing services for Thousand Oaks, California companies, call 800-993-9400 or visit Contact Progent.