In addition to providing fast access to high-level network consultants and subject matter experts to help San Juan, Puerto Rico businesses with specific technical issues or longer-term initiatives, Progent offers temporary staff augmentation to deliver more generalized services like desktop help, network administration, and Help Desk call center services. Temporary staffing makes it possible for businesses to respond to planned or unexpected surges in the need for IT personnel, which may result from situations like mergers and acquisitions, data center moves, platform migration, business process changes like telecommuting, disaster recovery, seasonal variations, or new regulations. Short-term supplemental staffing can also fill gaps left by the absence of in-house staff members because of vacations, illness, resignation, etc.

Advantages of Progent's Short-Term IT Staffing Services
Progent's short-term staff augmentation services give organizations the flexibility to react to increases in requirements for IT services without dealing with the costs and hassle associated with reviewing and recruiting professional technical help and without the burden of increasing your full-time head count.

Important features of Progent's temporary staff augmentation services include:

  • Fast access to proven IT pros
  • Easy engagement, cessation, and resumption of services
  • Seamless augmentation of your in-house IT team
  • Full documentation of services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
  • Close working relationship with a top-level, full-spectrum source for network expertise
Progent's Co-managed Help Desk Call Center Program
Progent's shared Help Desk Call Center service is a proven flexible staff expansion alternative that enables IT organizations to divide the work of Call Center support seamlessly between their full-time IT staff and Progent's extensive pool of technical support experts. Acting as a seamless supplement of your in-house Call Center, Progent's co-managed Help Desk service is a joint service alternative powered by the industry's leading group professional services (PSA) tool for streamlining, service requests, ticketing, assigning ownership, monitoring progress, and producing documentation.

Why Choose Progent?
Progent has two decades of background delivering remote and on-premises IT services for organizations of all sizes throughout the United States. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.

Progent's Practice Areas for San Juan, Puerto Rico Organizations
Progent's nationwide roster of certified engineers offers San Juan, Puerto Rico businesses a wide range of remote consulting and debugging services. Practice areas covered under Progent's consulting program for network service providers include:

Contact Progent for Temporary Staff Augmentation for San Juan, Puerto Rico Companies
To learn more details about Progent's temporary staffing services for San Juan, Puerto Rico organizations, call 800-993-9400 or visit Contact Progent.