Besides offering rapid access to top-tier network professionals and subject matter experts (SMEs) to help Rio de Janeiro, Rio de Janeiro businesses to resolve discrete IT problems or longer-term initiatives, Progent offers temporary supplemental staffing to deliver more broadly defined services like PC help, network administration, and Call Center response. On-demand staffing makes it possible for organizations to deal with planned or surprise increases in the need for network personnel, which may be caused by situations such as company mergers, data center relocation, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or regulatory changes. Temporary supplemental staffing can also fill voids caused by the absence of full-time staff members due to vacations, illness, termination, or other reasons.

Advantages of Progent's Short-Term Staffing Program
Progent's short-term staffing services give organizations the flexibility to respond to increases in requirements for IT personnel without being saddled with the costs and hassle associated with vetting and hiring reliable technical personnel and without the burden of adding to your in-house staff size.

Important features of Progent's short-term supplemental staffing services include:

  • Fast access to proven network pros
  • Easy engagement, termination, and re-engagement of services
  • Seamless augmentation of your full-time network support staff
  • Full reporting of all services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
  • Close relationship with a world-class, full-spectrum source for IT support
Progent's Co-managed Help Desk Call Center Program
Progent's shared Help Desk Call Center service is a specialized flexible staff expansion option that enables IT organizations to divide the work of Help Desk support seamlessly between their full-time IT staff and Progent's extensive pool of IT support specialists. Acting as a seamless extension of your in-house Call Center, Progent's shared Help Desk Call Center program is a collaborative support alternative based on by the industry's leading group PSA tool for managing, service calls, generating tickets, assigning ownership, monitoring responses, and generating management reports.

Why Choose Progent?
Progent has two decades of background providing remote and on-premises network services for businesses across the United States. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's technology certifications.

Progent's Areas of Expertise for Rio de Janeiro, Rio de Janeiro Organizations
Progent's veteran team of certified engineers can provide Rio de Janeiro, Rio de Janeiro organizations a wide range of remote consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service firms include:

Contact Progent for Short-Term Staff Augmentation for Rio de Janeiro, Rio de Janeiro Organizations
To find out more details about Progent's temporary supplemental staffing services for Rio de Janeiro, Rio de Janeiro organizations, call 800-993-9400 or visit Contact Progent.