Fast Online Support for St. Paul Minnesota Information Networks
Immediate Online Technical Support for St. Paul NetworksFor organizations in St. Paul Minnesota, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex networking problems, plus the assistance of CISSP-certified security consultants to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide excellent value because they have the practical background and have access to the sophisticated technology required to solve the majority of network issues rapidly. This reduces direct expenses since service calls accumulate fewer billable minutes. Online help also avoids the expense of sending a consultant to your location. Your company saves even more with incidental costs by minimizing or eliminating system outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is especially valuable in environments that rely on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent bills by the minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to many online service organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing eliminate situations where quick solutions somehow end up as big tabs. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized tools and proven processes that ensure the highest degree of effectiveness for remote help and repair for information networks of any size. Progent's Technical Response Center can interface to your computer system without compromising system security.

Progent's advanced technical support database application maintains detailed histories describing the support that Progent's customers have been provided. Progent's staff service personnel have access to the history of services provided to each customer by any Progent engineer. This database of issues and solutions is structured as a readily exploitable support database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft open up additional vast technical knowledge bases and permit fast response from vendors' internal product engineers so Progent's remote service specialists can come up with the most efficient resolutions promptly.

Remote support provided by Progent to clients in St. Paul Minnesota include:

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, subscription-based managed services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. The ProSight portfolio of outsourced network management services covers all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to achieve advanced IT resilience. Progent handles the necessary monitoring and maintenance for you, so your network scales readily without holding you back. For an affordable and predictable monthly price, Progent's experienced IT group can be your dependable technology safety net. Entry-level plans include RMM, cybersecurity, automatic monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so that all looming issues can be resolved before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for managing your network, server, and desktop devices by offering tools for streamlining common tedious jobs. These include health checking, update management, automated repairs, endpoint deployment, backup and recovery, anti-virus defense, secure remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your specified IT staff and your Progent technical consultant so potential issues can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time reporting tools created to integrate with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and enable transparent backup and rapid restoration of critical files/folders, applications, system images, plus VMs. ProSight DPS helps you avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a secured online account and give your password you are asked to confirm who you are via a device that only you have and that is accessed using a different network channel. A wide selection of devices can be utilized for this added means of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. For details about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Help Desk: Outsourced and Co-managed Call Desk Services
    Progent's Shared Service Desk provides a transparent supplement to your internal support team. User interaction with the Help Desk, provision of support services, escalation, ticket creation and updates, efficiency measurement, and management of the service database are consistent regardless of whether incidents are resolved by your in-house support organization, by Progent's team, or by a combination. Your business has complete flexibility to expand or reduce your share of support activity as circumstances demand. Progent takes care of startup deployment and onboarding of the professional services PSA software plus workflow documentation, testing and training. For more information about ProSight Shared Help Desk, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving IT network. In addition to optimizing the protection and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk Call Center or revamping your established organization, selecting or customizing Help Desk software products to handle the particular requirements of your business, or providing temporary online personnel to supplement your in-house Help Desk Call Center resources to handle demanding events like software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of seasoned information technology consultants gives your clients in St. Paul Minnesota immediate communication with a reliable network service group with extensive experience delivering telephone-based support and online troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a major driver of business productivity, and Progent's aim is to resolve instead of just annotate technical problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based advanced consulting support and education in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Office Word, and Office Excel. To read additional information about Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center2, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in St. Paul Minnesota remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can configure Operations Manager for your environment so your IT support is proactive rather than reactive. By spotting potential issues before they result in network outages, proactive monitoring can minimize disruptive and costly service breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that support a combination of platforms.
How Your St. Paul Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in St. Paul Minnesota, Progent's online computer support engineers can deliver effective and economical IT help whenever your organization has to have it. More than 20 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to fix computer problems rapidly while avoiding the cost and lost productivity that comes with on-premises support calls.

Even if your St. Paul company has a regular independent support technician or employs a full time IT staff that know how to deal with day-to-day computer problems, Progent's Microsoft certified engineers can offer an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to fix sudden network emergencies or especially complex integration problems.

Features of Progent's Remote Network Support for St. Paul Minnesota
Progent's online support, remote troubleshooting, network security expertise, and network management services give offices in St. Paul Minnesota unparalleled leverage for your support investment. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your business world class network support while allowing you to eliminate the expense and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT background, refined support software, and understanding of corporate IT allow businesses to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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