Expanding your telecommuter workforce can have a major impact on network infrastructure, security, and corporate workflows. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your St. Paul company to select the right technologies and follow leading practices in building and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and returns top value. Progent offers services ranging from on demand guidance for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can help St. Paul, Minnesota companies to with any facet of building a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, cybersecurity, backup/restore solutions, and unified management.

IP Voice Integration for At-Home Workers
Expanding the company phone system to include remote users is vital to supporting an effective at-home workforce. A variety of cloud-centric digital PBX platforms are popular with SMBs to support remote users. Many enterprises depend on Cisco's modern or legacy platforms for IP voice solutions. Progent can assist organizations of any size to plan or tune a telecommuter IP voice service that provides the versatility, transparency and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice experts offer high-level support to help organizations optimize their existing Cisco VoIP environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced IP telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed throughout the network. CUCM manages additional mixed media services such as unified messaging, video conferencing, and team interaction networks. For more information about Progent's CUCM expertise, see CUCM consulting services.
  • CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent's consultants can help your company to support your existing CallManager deployment or upgrade efficiently to Cisco's current IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other older VoIP products, visit Cisco CallManager consulting services.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users working beyond the corporate firewall like at-home workers. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network infrastructure to support these VoIP solutions and deliver online configuration and troubleshooting expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your St. Paul, Minnesota company, phone 1-800-993-9400 or refer to Contact Progent.