UNIX and Linux Support

For small and midsize businesses in St. Paul Minnesota, Progent provides technical support for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to companies in every state in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISA and CISM-certified security engineers to handle advanced security design and disaster recovery preparedness.

Progent's remote support services represent exceptional leverage due to the fact that they have the practical experience and the advanced tools to solve the majority of information system problems quickly. Efficient support reduces immediate expenses since service calls take up a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company benefits even more in incidental costs by minimizing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives.

Progent's billing policy for remote help is designed to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to typical online service firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid situations where speedy. minor repairs manage to end up as substantial bills. Progent's skill at solving problems efficiently translates into your company conserving money.

Progent's Online Technical Support Tools
Over the years, Progent has developed an arsenal of optimized technologies and field-proven processes that allow the maximum level of effectiveness for online engineering help and repair for small and midsize company IT networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to connect to your company's environment remotely without violating network security.

Progent's advanced customer support database application stores detailed histories describing all support that Progent's clients have received. Progent's team engineers have the benefit of the details of services rendered to every Progent client by any engineer. This archive of issues and fixes is stored as a conveniently retrievable support knowledge base that permits Progent's online technical experts to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft make available other extensive technical support databases and allow fast access to manufacturers' internal product engineers so Progent's online service specialists are able to determine the most efficient solutions in the least time.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote services in St. Paul Minnesota or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's remote network support professionals offer advanced credentials in a comprehensive set of products and technologies. This breadth of IT skills enables Progent's consultants to manage virtually any emergency likely to crop up in a small or midsize business information system. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Professional.

To support clients with multi-operating system networks, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.

Phone-based services Offered by Progent to companies in St. Paul include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of computer technology such as network architecture, email systems, system and operational security, UNIX/Linux and Windows integration, VMware products for server economization and simplified management, and transitioning from older applications to the latest Windows or Linux environments. Progent's group-oriented methodology for solving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX and Linux support engineers can provide emergency remote help for troubleshooting anomalies within UNIX/Linux networks powered by leading derivatives of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and validates a person's technical skills at the expert level. Cisco CCIEs know how to resolve the most complex problems associated with network planning, installation, management, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network management tools and developing alternate approaches or identifying program patches. CCIEs represent an excellent cost-effectiveness since their deep expertise permits them to find solutions for even the most difficult problems quickly. In common instances, less qualified service providers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few consulting organizations make CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can get immediate assistance for complex network infrastructure issues that are impacting business productivity but are beyond the scope of your ordinary computer maintenance resources. Progent's CCIE consultants can interface to your environment by means of sophisticated remote support technology to provide quick, secure, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-certified online service professionals can deliver computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can help you with a broad variety of technology support such as Windows Server 2022 planning and integration support, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, MS Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint Server 2016 migration expertise, SharePoint 2019 planning and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a full array of online PC desktop consulting and support services including Windows 11 migration support and designing and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISM and CISSP Certified System Security Consultants
  Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of system protection services to enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help your business to recover quickly after a serious penetration. Security support services offered by Progent cover comprehensive security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from malicious assaults; configuring firewalls; building secure techniques for remote and mobile access; guarding your messaging infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote consulting services to help organizations of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.

• Help Desk Expertise
  Progent's Call Center support alternatives for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center support services are intended for smaller businesses who lack the budget to build and maintain an internal Help Desk Call Center but who need quick communication with a dependable Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.

  Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

  Progent's Help Desk consulting services can assist you in creating an effective new Call Center or improving your current one, identifying or enhancing Call Center software to handle the particular requirements of your company, or providing temporary phone support personnel to supplement your in-house Help Desk group to deal with demanding scenarios like software migrations, mass upgrades, or rolling out new applications.

  Progent's Help Desk Call Center team of experienced information technology experts provides your clients in St. Paul Minnesota immediate access to a dependable support group with extensive background delivering telephone-based help and remote repair service for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center perception as a key enabler of company efficiency, and Progent's aim is to solve rather than just record IT problems.

• Applications Support: Training, Customization, and Problem Solving
  Progent's Applications Experts Group provides remote advanced engineering support and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. To learn additional information on Progent's consulting, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

  Progent's Mac consultants can nurture the creative aspect of Apple Mac environments by offering remote help services and training in imaging, sound, and video. Progent's support professionals can provide help in a large selection of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects such as capturing or digitizing audio/video or establishing an audio/video post production studio.

  Remote Network Monitoring Services
  Progent offers businesses in St. Paul Minnesota remote computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By spotting emerging trouble spots before they expand into full-scale emergencies, proactive monitoring can head off inconvenient and expensive network crises. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks based on multiple operating systems.

Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.