Wireless Consulting Services

Consulting Support for BlackBerry Environments
BlackBerry wireless PDAs were once one of the most popular solutions for achieving mobile connectivity to messaging, calendars, web applications, and other vital business information. Progent can provide St. Paul, Minnesota companies support from BlackBerry-premier consultants who can assist companies to maintain existing BlackBerry deployments or transition efficiently to a more popular smartphone platform.

As the complexity of small company IT technology has expanded, and as the need for world-class security, reliability, and disaster recovery has grown to be the standard for businesses of any size, effective integration and maintenance of BlackBerry technology has grown more difficult. To deal with areas like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse messaging systems and shared databases, small organizations often resort to outside support professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can help small businesses to design, administer, and repair BlackBerry solutions economically and efficiently, dispensing with the requirement for an internal BlackBerry technology specialist and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified network security professionals. This range of experience, combined with Progent's efficient remote support capabilities, provides small companies an affordable alternative for integrating RIM BlackBerry technology seamlessly into their IT system.

Progent's consultants can help your business with SQL Server 2019 development support, SQL Server 2016 migration support, and Exchange setup so that your data and email infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft technology, configure streamlined administration tools so you can monitor and support BlackBerry devices throughout your company, define security policies that make sense for your company, develop custom wireless applications, and make sure that your network infrastructure is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your regular backup procedures so that it can be recovered quickly and safely.

Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.

Integration Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of BlackBerry wireless handsets, providing a single solution for controlling key tasks like device deployment, upgrades, and retirement while also providing a strong foundation for data protection and high availability. BlackBerry Enterprise Server supports transparent integration between Microsoft Exchange, Novell GroupWise, or IBM Lotus Domino email servers and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry BES Server features a wealth of security capabilities starting with automatic encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows excellent flexibility in selecting levels of protection to match the specific requirements of your mobile network. Progent's BlackBerry certified engineers can assist your company to choose advanced security functions and activate them wirelessly. Examples of these wirelessly configurable security settings include:

• Disable a BlackBerry device
• Wipe data from a lost device
• Lock out Bluetooth
• Activate internal defenses against malware

BlackBerry BES Server also provides flexibility in selecting mechanisms to prevent BlackBerry users from loading or running unsecure or unauthorized software. Progent can help you to select blocking processes such as:

• List precisely what applications are allowed on the device
• Block third-party applications from using non-volatile memory on the BlackBerry device
• Determine what functions third-party software can access on the BlackBerry device
• Limit the kinds of connections third-party software running on the BlackBerry device can establish
• Block all external software from being loaded or executed on the BlackBerry device

Progent's Online BlackBerry-certified Consulting Services is Quick and Economical
For businesses in St. Paul, Minnesota who need quick and affordable access to an authorized BlackBerry support expert, Progent provides effective online help from a veteran support staff who have provided network solutions to organizations in every state in the United States. (Refer to Progent's customer testimonials.)

Online consulting services avoids travel expense and enables specialists to fix technical issues rapidly, allowing you to minimize wasted productivity. Progent's RIM BlackBerry consultants have earned accreditations in all BlackBerry solutions and offer expert support in areas such as resolving synchronization problems, deploying BlackBerry Enterprise Server (BES), and designing a protected, high-availability system infrastructure for RIM BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, repair, and produce documentation for a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level engineering services for BlackBerry include business and technology requirements assessment, solution design, deployment planning and execution, performance tuning, design of a high-availability environment, information backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational objectives and to create a mobile wireless environment that fits within your information technology budget and supports your business plans. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, assist you to determine which management approach and equipment meet your needs, and evaluate your messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions about alternatives for software versions, server hardware and storage, network topology, and application configuration.

To maximize system security, Progent's BlackBerry consultant can assist your company to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security engineers to run network-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry solution.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to add and delete BlackBerry smartphone clients on Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, manage Exchange data flow, generate, edit, and apply WLAN and VPN configuration sets, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent to Get Assistance from a BlackBerry-Certified Professional
To contact Progent about engineering support for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.