St. Louis Consulting Support for Computer Support Firms

Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in St. Louis
Progent's consulting services for network service firms in St. Louis Missouri allows you to offer your clients Progent's consulting and Help Desk Call Center support using your brand as a seamless augmentation of your in-house network support group. These services can ease the way for you to grow your revenue, flesh out your service catalog, create happy clients, and increase your bottom line.

Progent's roster of network infrastructure experts, PC integration and troubleshooting technicians, network administrators, and data security professionals have worked as transparent supplements to the support groups of some of the world's largest IT service businesses. Progent's range of expertise enables you to broaden the capabilities of your IT support practice, and Progent's transparency lets you strengthen and preserve your branding.

Progent is a network consulting company with 20 years of background providing remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private computer services firm in the world. Progent has provided remote technical assistance and consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for network service firms features seamless resale to your customers of world-class services. Progent invoices you exclusively and performs under your instructions to provide your clients support services under your branding. In addition, Progent has an affordable Off-hours Support Service for clients who require 24x7 support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an effective Help Desk. But full-featured ticketing platforms are not just expensive to acquire and staff, but challenging to set up and maintain. Smaller IT service companies rarely have the required financial or human resources. Progent's Service Desk and ticketing program offers IT service firms an affordable way to retain their custom branding while providing their customers responsive desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT support companies leverages Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing program enable you to increase your support volume, the range of technologies your company can take on, the number of geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service companies include:

• Progent's remote desktop service group provides Level 1 end user support with 1-hour SLA to begin work during normal business hours.
• Standard support hours are 5am to 7pm PST, five days per week.
• Extended hours support is available at additional cost.
• Optional on-premises support in larger metros is available throughout the country at additional cost.
• You have full control of your clients and billing.
• Your clients submit requests via your branded Internet portal, a toll-free phone number, or by directing an email to your dedicated email address.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated online until resolution.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service firms allows you to become a single source for virtually all technical expertise your customers may need. You can build your staff and strategic IT skills steadily without being forced to decline opportunities due to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent works as a transparent supplement to your internal IT service group, under your management, and invoices your firm rather than your client.
• Granular Billing: Progent charges by the minute to reign in expenses.
• Extensive Service Reporting: Progent uses an advanced documentation platform to make sure all services delivered are fully documented. This allows your IT support organization to transfer service assignments to in-house consultants once you have enough staff and relevant technical skills.

• Safely Expand Your IT Support Business: You can easily and efficiently take on more jobs outside your main fields of expertise and serve additional geographies without assuming the risks involved with increasing your full-time staff too quickly.
• Strengthen Your Brand: You can solidify your mind share as a comprehensive IT support provider by offering more services to more clients under your own company name.
• Add to Your IT Support Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can act as a reliable resource for growing your IT service business.
• Fast Problem Escalation: With a large roster of high-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
• Make Your Clients Happy: Happy clients are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for help from your competitors.
• Remote Support Professionals: For 20 years, Progent has provided remote network support ranging from Help Desk support to high-level consulting. Efficient remote service cuts costs while delivering quick results.
• Major Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.

Progent's Areas of Expertise for St. Louis, Missouri Companies
Progent's seasoned roster of certified engineers offers St. Louis, Missouri companies a broad array of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Reseller Support for IT Service Organizations in St. Louis, Missouri
To learn more information about Progent's reseller support for network service organizations in St. Louis, Missouri, call 1-800-993-9400 or visit Contact Progent.