In addition to offering fast access to guidance from top-tier IT professionals and subject matter experts (SMEs) to assist Springfield, Illinois businesses to resolve specific technical issues or longer-term projects, Progent offers short-term supplemental staffing to deliver more broadly defined services like desktop support, network management, and Help Desk response. On-demand staffing can help businesses to respond to planned or unexpected peaks in the need for IT personnel, which may be caused by scenarios like mergers and acquisitions, data center relocation, technology migration, business process changes like work-from-home, disaster recovery, seasonal variations, or regulatory changes. Short-term supplemental staffing can also fill gaps caused by the loss of in-house staff members because of scheduled vacations, health issues, resignation, etc.

Advantages of Progent's Short-Term Staff Augmentation Program
Progent's short-term staffing services offer organizations the flexibility to respond to surges in requirements for IT personnel without being saddled with the costs and hassle that come with identifying and recruiting appropriate technical help and without the risk of increasing your permanent staff size.

Key features of Progent's short-term supplemental staffing services include:

  • Fast availability of seasoned network professionals
  • Easy initiation, cessation, and re-engagement of services
  • Seamless extension of your in-house network support team
  • Comprehensive reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
  • Close relationship with a top-level, full-spectrum resource for network expertise
Progent's Co-managed Center Service
Progent's co-managed Help Desk program is a proven on-going staff augmentation alternative that allows IT groups to share the work of Help Desk Call Center support transparently between their internal IT staff and Progent's extensive team of IT support specialists. Acting as a seamless extension of your full-time Call Center, Progent's shared Help Desk Call Center program is a collaborative support solution based on by the industry's leading group PSA tool for streamlining, service calls, ticketing, assigning ownership, tracking responses, and generating management reports.

Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises IT services for organizations across the U.S. Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.

Progent's Practice Areas for Springfield, Illinois Organizations
Progent's seasoned roster of certified engineers can provide Springfield, Illinois companies a broad array of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service firms include:

Contact Progent for Temporary Staffing Services for Springfield, Illinois Companies
To find out more details about Progent's temporary supplemental staffing services for Springfield, Illinois companies, call 800-993-9400 or visit Contact Progent.